Amazon Development Centre (India) Private Limited
Human Resources, global corporate
Specialist,Appeals
“Specialist, Appeals at Amazon Development Centre (India) Private Limited. Skills: Appeals investigation, Policy interpretation, Case resolution. Collaborate with stakeholders. Understand Amazon experience”
What You'll Achieve.
Reach proper outcome; Reach consistent outcome; Bring closure timely; Bring closure definitively; Deliver services timely; Deliver services defect-free
Industry & Context.
Problem solving; Investigate information sources; Analyze data; Propose remedial action; Identify issue trends; Address systemic defects
What They're Looking For.
Must Have
Bachelor's degree, Knowledge of Microsoft Office, 4+ years of HR experience, Experience in problem solving, Experience delivering results, Experience working proactively, Experience working independently, Meeting deadlines, Delivering on projects, Delivering on tasks, Manage confidential information, Adhere to confidentiality standards, Handle confidential information, Escalate issues when appropriate, 5-7 years overall work experience
Nice to Have
Experience conducting investigative work, Claimant interviews, Witness interviews, Target employee interviews, Investigative data analysis, Production of investigative documentation, Experience developing policies, Experience supporting documentation, Experience managing confidential information, Adherence to confidentiality standards, Master's degree in business, Master's degree in HR, Master's degree in related field, Experience in a call center, Experience in distribution center, Experience in high-volume production, 3+ years of Amazon experience
What You'll Do.
Collaborate with stakeholders
Understand Amazon experience
Investigate information sources
Reach consistent outcome
Analyze data from systems
Propose remedial action
Bring closure definitively
Analyze casework data
Identify issue trends
Identify opportunities for mitigation
Identify policy adjustments
Provide recommendations
Address systemic defects
Manage difficult conversations
Respond to associate questions
Ensure documentation is complete
Ensure documentation is accurate
Review disciplinary action information
Determine policy application
Determine policy consistency
Act as subject matter expert
Develop interpretations
Interface with organization
Deliver services timely
Deliver services defect-free
How You'll Work.
Team & Collaboration
Multiple stakeholders; Various internal systems; Multiple levels organization; Internal business partners; High level leadership
Communication Scope
Manage difficult conversations
Process & Methodology
Manage case work, Meeting deadlines
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