Amazon Development Centre (India) Private Limited
Human Resources, global corporate
Specialist,Appeals
“Specialist, Appeals at Amazon Development Centre (India) Private Limited. Skills: Appeals process, Employee experience, HR investigations. Collaborate with multiple stakeholders. Investigate information sources”
What You'll Achieve.
Ensure proper treatment; Ensure consistent treatment; Focus on positive employment experience; Bring closure timely; Bring closure definitively; Identify issue trends; Proactively address systemic defects
Industry & Context.
Root cause analysis; Troubleshooting; Data analysis
What They're Looking For.
Must Have
4+ years of HR experience, Knowledge of Microsoft Office products, Experience working proactively and independently, Meeting deadlines, Delivering on projects and tasks, Bachelor's degree
Nice to Have
Experience in conducting investigative work, Experience developing policies, Experience managing confidential and sensitive employee information, Master's degree in business, HR, or a related field
What You'll Do.
Collaborate with multiple stakeholders
Investigate information sources
Analyze data from systems
Propose remedial action
Analyze casework data
Identify issue trends
Identify opportunities for mitigation
Identify policy adjustments
Provide recommendations
Address systemic defects
Earn trust of employees
Manage difficult conversations
Respond to associate questions
Ensure documentation is complete
Review disciplinary action information
Determine if policy was applied properly
Execute complex escalated work
Perform independent research
Interpret internal processes
Interpret external processes
Interpret internal policy
Interpret external policy
Act as subject matter expert
Work with outside sources
Develop interpretations
Interface with organization levels
Deliver services timely
Deliver services defect-free
How You'll Work.
Team & Collaboration
Multiple stakeholders; Internal business partners; High level leadership teams
Communication Scope
Difficult conversations
Process & Methodology
Manage case work, Meeting deadlines, Delivering on projects
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