Grab
Food Delivery
Specialist,AccountManagement-GrabFood
Neural analysis suggests this role is
optimal for mid candidates.
“Specialist, Account Management - GrabFood at Grab. Skills: Account Management, Sales, Client Relations. Manage SMB restaurant partners. Promote performance on GrabFood platform”
What You'll Achieve.
Increase order volume; Increase customer satisfaction; Increase overall revenue
Industry & Context.
Problem solving
What They're Looking For.
Must Have
Bachelor's degree in Business Administration, 2+ year of experience in account management, Experience establishing communication and engagement with prospects, Experience digging into prospects' pain points, Demonstrated project management skills, Experience balancing multiple sales opportunities, Knowledge of food delivery industry trends, Understanding of local food culture, Fluency in Vietnamese, Fluency in English
What You'll Do.
Manage SMB restaurant partners
Promote performance on GrabFood platform
Analyze account performance data
Develop strategies to increase order volume
Develop strategies to increase customer satisfaction
Develop strategies to increase overall revenue
Conduct regular check-ins with SMB restaurant partners
Address concerns with SMB restaurant partners
Share insights with SMB restaurant partners
Identify growth opportunities with SMB restaurant partners
Go see offline restaurants weekly
Explore market intelligence
Conduct competitor review
Review on-ground activities
Collaborate with MKT team
Collaborate with Planning team
Collaborate with Ops team
Collaborate with Drivers team
Implement new projects
Monitor industry trends
Monitor competitor activities
Provide valuable insights to restaurant partners
Provide valuable insights to team members
Develop relationships with decision-makers
Present monthly performance reports
Present quarterly performance reports
Present recommendations to teams
Present recommendations to restaurant partners
How You'll Work.
Team & Collaboration
Cross-functional teams; Restaurant partners; Delivery partners; Customers; MKT team; Planning team; Ops team; Drivers team
Communication Scope
Client communication; Partner communication
Process & Methodology
Project management
Full Job Description
About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Get to Know the Team We are a dynamic group focused on delivering the best food delivery experience for our users. We work with restaurants, delivery partners, and customers to ensure that everyone has a seamless experience. The team is involved in different aspects, including partnerships with restaurants, logistics for delivery, customer service, and marketing. Get to Know the Role You will manage and experience establishing communication and engagement with prospects with our SMB merchants (restaurant partners), ensuring their success on the GrabFood platform. You will report to Account Management Lead, GrabFood. You will work onsite at Mapletree Business Centre Office, Ho Chi Minh City. The Critical Tasks You Will Perform * Be a primary contact for assigned SMB restaurant partners, providing guidance to promote their performance on the GrabFood platform. * Analyze account performance data and develop strategies to increase order volume, customer satisfaction, and overall revenue. * Conduct regular check-ins and meetings with SMB restaurant partners to address concerns, share insights, and identify growth opportunities. * Weekly go see the offline restaurant to explore about market intelligence, competitor review, on-ground activities. * Collaborate with other teams including MKT, Planning, Ops, Drivers to resolve issues and implement new projects that enhance the GrabFood experience for both restaurants and customers. * Monitor industry trends and competitor activities to provide valuable insights to r
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