Specialist3,CustomerOperations

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole. We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, and WD_BLACK™. We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future. Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage. Specialist 3, Customer Operations Job Summary The Customer Operations oversees end-to-end account operations, supply chain coordination, and revenue tracking. This role ensures seamless customer onboarding, demand-supply alignment, and resolution of customers’ requests while driving process efficiency and compliance. Job Description 1. Customer Ops Account Management - Manage customer onboarding process. Work with internal teams to set up EDI, VMI hub, etc. - Oversee order booking, rescheduling (pull-ins/push-outs), backlog maintenance (pricing, credit blocks, ship date, etc), shipment and RMA (Return Merchandise Authorization) process. - Full Order-to-Cash involvement - Update supply commits, ASN (Advanced Shipping Notice) to customers. - Resolve customer queries and escalations. - Track qualification status, manage supply disposition for quality incidents/stop-ship scenarios. - Regular m