Comcast
Media and Technology
Specialist2-FunctionalSystems
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Specialist 2 - Functional Systems at Comcast. Skills: Debt management, System reconciliation, Customer assurance. Manage daily debt system reconciliation. Investigate debt-related customer queries”
Industry & Context.
Analytical thinking; Issue investigation; Root cause analysis
What They're Looking For.
Must Have
Analytical and problem-solving capability, Numerical ability, High attention to detail, Ability to interpret complex data, Organisational and workload-management skills, Ability to work independently, Clear written communication skills, Clear verbal communication skills, Proficiency in Microsoft Excel, Proficiency in Microsoft PowerPoint
Nice to Have
Intermediate Excel, Advanced Excel, Experience with debt systems, Experience with billing platforms, Understanding of debt operations, Understanding of reconciliation processes, Understanding of financial controls, Prior experience in telecoms, Prior experience in utilities, Prior experience in financial services, Ability to generate MI, Ability to generate insights from large datasets, Continuous improvement experience, Process optimisation experience, Experience in an operational role, Experience in a reconciliation role, Experience in a billing role, Experience in a debt-related role, Background in issue investigation, Background in operational controls, Background in customer account analysis
What You'll Do.
Manage daily debt system reconciliation
Investigate debt-related customer queries
Resolve debt-related customer queries
Produce operational reporting
Identify opportunities to improve processes
Identify opportunities to improve controls
Identify opportunities to improve system behaviour
Perform daily debt system reconciliations
Interpret reconciliation results
Identify anomalies using system reports
Identify anomalies using historic data
Identify anomalies using MI
Monitor intra-day operational activity
Identify issues from intra-day activity
Escalate issues from intra-day activity
Monitor customer assurance checks
Identify issues from assurance checks
Escalate issues from assurance checks
Monitor long-term trend analysis
Identify issues from trend analysis
Escalate issues from trend analysis
Produce clear reporting
Produce concise reporting
Produce insights on system behaviour
Maintain ownership until resolution
Identify recurring patterns
Support cross-functional investigation
Interpret customer accounts
Interpret debt journeys
Ensure clarity in customer accounts
Ensure accuracy in customer accounts
Ensure adherence to expected processes
Work efficiently to a structured daily task list
Balance priorities to meet SLAs
Balance priorities to meet operational deadlines
Manage daily reconciliation duties
Manage ad-hoc investigations
Manage ad-hoc remediation activities
Identify trends indicating process gaps
Identify patterns indicating process gaps
Identify trends indicating system behaviours
Identify patterns indicating system behaviours
Propose enhancements to workflows
Propose enhancements to controls
Propose enhancements to reporting
Investigate discrepancies in automated invoice reconciliation
Process invoices through Ariba
How You'll Work.
Team & Collaboration
Internal teams; External debt partners; Cross-functional investigation
Communication Scope
Written communication; Verbal communication; Reporting; Presentation of insights
Full Job Description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. **Job Summary** Job Description Job Overview The Debt Management Specialist plays a critical role in ensuring the accuracy, completeness, and timely reconciliation and assurance of Sky’s debt systems across both commercial and domestic customer accounts, as well as carrying out customer investigations to ensure customers are treated correctly throughout the journey .This role supports the smooth running of Billing & Debt Operations by maintaining strong controls, proactively identifying issues, and driving operational improvements . The specialist will work closely with internal teams and external debt partners to ensure customer debt journeys are accurately managed end‑to‑end. **Job Description** **Role** To manage daily debt system reconciliation, investigate and resolve debt‑related customer queries, produce operational reporting, and identify opportunities to improve processes, controls, and system behaviour across Sky’s debt operations. **Key Responsibilities for this Role** **Debt System Reconciliation & Reporting** * Perform daily debt system reconciliations, interpreting results to identify anomalies using system reports, historic data, and MI. * Monitor, identify, and escalate issues arising from intra‑day operational activity, customer assurance checks, and long‑term trend a
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