Benchmark Health
Healthcare
SpecialOpsAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Special Ops Associate at Benchmark Health. Skills: patient navigation, behavioral health, AI tools. helping patients navigate the complex behavioral health landscape. work with medical practices and health systems to support patient needs”
Industry & Context.
problem-solving; solve problems big and small
What They're Looking For.
Must Have
High School, Knowledgeable about behavioral health landscape, conditions, modalities of care, either through lived experience, academic experience, or professional experience, You’re motivated by working with patients - both directly and behind the scenes - to uncover their unique needs and solutions that fit their preferences, Your friends think of you as someone who is patient, empathetic, steady, and a good listener, Understanding of social determinants of health and experience working with diverse patient populations, A "builder" mindset: you enjoy creating and refining processes, even when they’re ambiguous, and can be flexible and agile in a rapidly changing early-stage startup, Self-organized, proactive, motivated to solve problems big and small, and comfortable bringing your own ideas to the table, Comfortable learning and using AI tools to increase productivity - no engineering experience required
Nice to Have
BA in a health and human services field preferred, Prior work in a healthcare, peer support, or community health setting preferred, Prior experience working with patients with serious mental illness is a plus
What You'll Do.
helping patients navigate the complex behavioral health landscape
work with medical practices and health systems to support patient needs
connect individuals with the right resources at the right time
help patients throughout their behavioral health care journey
facilitating follow-ups on treatment recommendations
ensuring patients receive therapy
or other resources they need
help patients navigate complex social situations and access the care they need
Provide education and guidance around options for care and resources
Assist patients in locating well-matched
high-quality resources to address presenting concerns
Offer validation and support to patients seeking help
and assist them in preparing for engaging in care
Coordinate care with referral sources
Offer patients continuous follow-up and redirection to new resources as needed
Use AI and other emerging tools to streamline workflows
and reduce manual tasks
How You'll Work.
Communication Scope
good listener
Full Job Description
Why Benchmark Health At Benchmark Health, we’re not just transforming mental health care—we’re empowering professionals like you to grow and thrive. Here’s what makes us different: - Mission-Driven Culture: Join a company committed to improving lives and making mental health care more accessible for all. - Innovative Work Environment: Be part of a cutting-edge team that’s revolutionizing behavioral health care through precision-based triage for specialty behavioral health referrals. Unlike many conventional roles that don’t evolve with technology, this position places you at the forefront of where work is going—embracing AI as a core tool for thinking, problem-solving, and scaling impact. - Career Growth: Contribute to a fast-paced startup with clear paths to professional advancement and leadership. - Early Stage: Play a pivotal role in shaping a rapidly growing, early stage startup where your contributions directly influence the culture, processes and long-term success. What You’ll Do As a Special Ops Associate, you’ll play a vital role in helping patients navigate the complex behavioral health landscape. You will work with medical practices and health systems to support patient needs, triage cases, and connect individuals with the right resources at the right time. You’ll help patients throughout their behavioral health care journey—facilitating follow-ups on treatment recommendations and ensuring patients receive therapy, psychiatry, support groups, or other resources they need. You’ll also help patients navigate complex social situations and access the care they need. You’ll be joining a fast-paced startup where resourcefulness, creativity, and continuous improvement are key. We’re looking for someone who’s not afraid to build, iterate, and use modern tools—including AI—to solve problems and work more efficiently. Your Impact - Provide education and guidance around options for care and resources - Assist patients in locating well-matched, high-quality resources
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