Carpenter Technology Company
SpecialAccountRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Special Account Representative at Carpenter Technology Company. Skills: customer account management, account management, customer service. Liaison between customer and Carpenter working to provide overall support and total account management including anticipating customer needs, assessing requirements and identifying solutions to issues involving scheduling/planning, inventory, pricing, forecast information, and specification interpretation.. Ownership and accountability for all the processes r”
What You'll Achieve.
cost reduction; productivity improvement; customer satisfaction; improve performance; efficiencies; enhance and sustain Carpenter’s position with their assigned accounts.
Industry & Context.
identifying solutions to issues; solve a wide range of customer problems and issues; Resolve errors independently; apply corrective action; implement a permanent correction to avoid recurrence; providing guidance in solving system, procedural, or customer related issues
Responsible and accountable for knowing and adhering to all corporate, department, quality, and regulatory policies.
What They're Looking For.
Must Have
High School diploma, Two- or four-year undergraduate degree in business preferred, Minimum of 2-4 years of customer account management
Nice to Have
Prefer experience in a manufacturing setting
What You'll Do.
Liaison between customer and Carpenter working to provide overall support and total account management including anticipating customer needs
assessing requirements and identifying solutions to issues involving scheduling/planning
and specification interpretation.
Ownership and accountability for all the processes related to the daily activities of their assigned accounts.
Evaluate reserved material to satisfy immediate customer needs & requirements through replenishment review.
Independently manages demand changes and implement appropriate proactive steps to avoid material shortage in the future.
Propose alternatives to and applies non-critical changes to masters and details after approval by Process Support.
Evaluates PICS to identify source item and determine availability.
maintain and grow network of relationships with internal departments to expeditiously solve a wide range of customer problems and issues encompassing logistics
technical requirements
Identify and lead transactional improvement projects within customer service focusing on cost reduction
productivity improvement and customer satisfaction.
Participate on cross departmental teams to improve performance
and/or customer satisfaction with the intent to enhance and sustain Carpenter’s position with their assigned accounts.
Takes initiative to expand the depth of their knowledge through individualized training to meet specific customer needs or improve individual skill set.
Reviews activity reports and message queue on a daily basis.
Resolve errors independently
apply corrective action to all open orders and implement a permanent correction to avoid recurrence.
Modify existing Data Warehouse reports and create standard reports to extract data.
Develop and maintain customer-specific account documentation.
Initiates proactive calls to new and existing accounts in support of selling and service strategies.
Act as a mentor/resource to peers by providing guidance in solving system
or customer related issues by applying their expertise and knowledge.
Responsible and accountable for knowing and adhering to all corporate
and regulatory policies.
Perform all other duties and special projects as assigned.
How You'll Work.
Team & Collaboration
Develop, maintain and grow network of relationships with internal departments; Participate on cross departmental teams
Communication Scope
Communicating & Influencing Skills
Process & Methodology
Identify and lead transactional improvement projects
Full Job Description
**Special Account Representative - Contingent Worker** Liaison between customer and Carpenter working to provide overall support and total account management including anticipating customer needs, assessing requirements and identifying solutions to issues involving scheduling/planning, inventory, pricing, forecast information, and specification interpretation. Ownership and accountability for all the processes related to the daily activities of their assigned accounts. Evaluate reserved material to satisfy immediate customer needs & requirements through replenishment review. Independently manages demand changes and implement appropriate proactive steps to avoid material shortage in the future. Propose alternatives to and applies non-critical changes to masters and details after approval by Process Support. Evaluates PICS to identify source item and determine availability. Develop, maintain and grow network of relationships with internal departments to expeditiously solve a wide range of customer problems and issues encompassing logistics, planning, inventory, technical requirements, contract review, pricing, etc. Identify and lead transactional improvement projects within customer service focusing on cost reduction, productivity improvement and customer satisfaction. Participate on cross departmental teams to improve performance, efficiencies, cost reduction, and/or customer satisfaction with the intent to enhance and sustain Carpenter’s position with their assigned accounts. Takes initiative to expand the depth of their knowledge through individualized training to meet specific customer needs or improve individual skill set. Reviews activity reports and message queue on a daily basis. Resolve errors independently, apply corrective action to all open orders and implement a permanent correction to avoid recurrence. Modify existing Data Warehouse reports and create standard reports to extract data. Develop and maintain customer-specific account documentation. Initiate
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