Mercier Consultancy Group
Transportation
SpanishSpeakingTransportationCustomerExperts
“Spanish-Speaking Transportation Customer Experts at Mercier Consultancy Group. Skills: Customer support, Client relations. Deliver customer support. Assist customers with bookings”
What You'll Achieve.
Meet client needs promptly; Meet client needs accurately; Improve customer satisfaction; Enhance service delivery processes
Industry & Context.
Resolve issues efficiently
Reside in Greece, Work in Greece
What They're Looking For.
Must Have
Fluency in Spanish, Experience in customer service, Willingness to work and reside in Greece
Nice to Have
Good command of English, Experience in transportation industry, Experience in logistics industry, Familiarity with CRM systems, Familiarity with transportation industry software
What You'll Do.
Deliver customer support
Assist customers with bookings
Assist customers with scheduling
Assist customers with issue resolution
Maintain customer interaction records
Maintain transaction records
Collaborate with internal departments
Provide guidance on policies
Provide guidance on products
Provide guidance on procedures
Identify opportunities to improve satisfaction
Identify opportunities to enhance service delivery
How You'll Work.
Team & Collaboration
Internal departments
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