SpanishSpeakingPlayerSupportSpecialist-WorkInSofia-PaidRelocation

Mercier Consultancy MD is pleased to offer an excellent opportunity for a Spanish Speaking Player Support Specialist to join a dynamic team in Sofia, Bulgaria, with paid relocation support. This role is ideal for passionate gamers with a talent for customer service who wish to provide exceptional support to Spanish-speaking players. You will be the first point of contact for players, addressing their inquiries and ensuring an outstanding gaming experience. ### Key Responsibilities * Provide high-quality player support in Spanish through email communication. * Assist players with game-related inquiries, technical issues, and account management. * Resolve player concerns promptly to maintain player satisfaction and loyalty. * Accurately document player interactions and feedback to help improve support processes. * Collaborate with internal teams to relay valuable player insights and feedback. * Stay informed about game updates, features, and the broader gaming industry to provide knowledgeable assistance. **Requirements** * Fluency in Spanish and proficiency in English (both oral and written) are required. * Prior experience in customer or player support roles is advantageous. * Strong understanding of gaming culture and familiarity with popular game titles is a plus. * Excellent communication and interpersonal skills with a customer-oriented mindset. * Ability to troubleshoot technical issues and offer effective solutions. * Strong organizational skills to efficiently manage multiple inquiries. * Willingness to relocate to Sofia, Bulgaria, with paid relocation support provided. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Relocation Package 3. Monthly Performance Bonus 4. 1500 Euro Signing Bonus 5. Fully Paid Training 6. Health Insurance 7. And Much More ...