Mercier Consultancy Group
Consumer Services
SpanishSpeakingiRobotSupportSpecialistWorkInSofiaPaidRelocation
“Spanish Speaking iRobot Support Specialist - Work In Sofia - Paid Relocation at Mercier Consultancy Group. Provide support to Spanish-speaking customers. Troubleshoot and resolve technical issues”
What You'll Achieve.
Ensure customer satisfaction; Foster brand loyalty
Industry & Context.
Troubleshoot technical issues; Resolve technical issues
Paid relocation assistance
What They're Looking For.
Must Have
Fluency in Spanish, English proficiency advantageous, Previous experience in technical support, Previous experience in customer service, Problem-solving skills, Ability to explain technical information clearly, Excellent communication skills, Excellent interpersonal skills, Customer-focused mindset, Familiarity with CRM systems, Familiarity with support tools, Ability to multitask, Work efficiently in fast-paced environment, Willingness to relocate to Sofia
Nice to Have
Experience with electronic products, Experience with robotic products
What You'll Do.
Provide support to Spanish-speaking customers
Troubleshoot and resolve technical issues
Escalate complex problems
Offer clear instructions
Provide product information
Document interactions accurately
Document solutions accurately
Collaborate with cross-functional teams
Improve customer experience
Resolve issues efficiently
Stay updated on product developments
Stay updated on software updates
Stay updated on company policies
How You'll Work.
Team & Collaboration
Cross-functional teams
Communication Scope
Customer communication
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