Mercier Consultancy Group
Consumer Services
SpanishSpeakingiRobotSupportSpecialist-WorkInSofia-PaidRelocation
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Spanish Speaking iRobot Support Specialist - Work In Sofia - Paid Relocation at Mercier Consultancy Group. Provide support to Spanish-speaking customers. Troubleshoot and resolve technical issues”
What You'll Achieve.
Ensure customer satisfaction; Foster brand loyalty
Industry & Context.
Troubleshoot technical issues; Resolve technical issues
Paid relocation assistance
What They're Looking For.
Must Have
Fluency in Spanish, English proficiency advantageous, Previous experience in technical support, Previous experience in customer service, Problem-solving skills, Ability to explain technical information clearly, Excellent communication skills, Excellent interpersonal skills, Customer-focused mindset, Familiarity with CRM systems, Familiarity with support tools, Ability to multitask, Work efficiently in fast-paced environment, Willingness to relocate to Sofia
Nice to Have
Experience with electronic products, Experience with robotic products
What You'll Do.
Provide support to Spanish-speaking customers
Troubleshoot and resolve technical issues
Escalate complex problems
Offer clear instructions
Provide product information
Document interactions accurately
Document solutions accurately
Collaborate with cross-functional teams
Improve customer experience
Resolve issues efficiently
Stay updated on product developments
Stay updated on software updates
Stay updated on company policies
How You'll Work.
Team & Collaboration
Cross-functional teams
Communication Scope
Customer communication
Full Job Description
Mercier Consultancy MD is seeking a Spanish Speaking iRobot Support Specialist to join our team in Sofia, Bulgaria! This position offers paid relocation assistance, providing a fantastic opportunity to advance your career while experiencing a vibrant city. You will be the primary point of contact for Spanish-speaking customers needing assistance with iRobot products, delivering expert support and ensuring customer satisfaction. ### Your Role As a Spanish Speaking iRobot Support Specialist, you will troubleshoot technical issues, answer product-related inquiries, and guide customers through solutions via various communication channels. Your expertise and dedication will enhance the customer support experience and foster brand loyalty. ### Key Responsibilities * Provide timely and effective support to Spanish-speaking customers regarding iRobot products via phone, email, and chat. * Troubleshoot and resolve technical issues, escalating complex problems as necessary. * Offer clear instructions and product information to customers. * Document interactions and solutions accurately in the CRM system. * Collaborate with cross-functional teams to improve customer experience and resolve issues efficiently. * Stay updated on product developments, software updates, and company policies. **Requirements** * Fluency in Spanish (spoken and written) is required; English proficiency is advantageous. * Previous experience in technical support or customer service, preferably with electronic or robotic products. * Strong problem-solving skills and the ability to explain technical information clearly. * Excellent communication and interpersonal skills with a customer-focused mindset. * Familiarity with CRM systems and support tools. * Ability to multitask and work efficiently in a fast-paced environment. * Willingness to relocate to Sofia with paid relocation assistance provided. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Relocation Package 3. Monthly Performance Bonus 4.
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