Spanish-SpeakingCustomerExpertsformessagingapp-WorkInGreece

Mercier Consultancy MD is excited to offer an opportunity for Spanish-Speaking Customer Experts to join our team supporting a popular messaging app in Greece. This role requires providing top-notch customer support to Spanish-speaking users, ensuring smooth communication and quick resolution of any issues. ### Key Responsibilities * Provide exceptional customer support to Spanish-speaking users via phone, email, and chat regarding app usage, troubleshooting, and feature inquiries. * Assist users in resolving technical issues, account management, and general questions efficiently and effectively. * Maintain detailed and accurate records of customer interactions within CRM systems. * Collaborate with product and technical teams to escalate and resolve complex problems. * Stay informed about app updates, features, and company policies to provide accurate information. * Contribute ideas and feedback to improve the customer support experience. **Requirements** * Fluency in Spanish (spoken and written) is mandatory; proficiency in English is preferred. * Experience in customer service, especially in tech or app support roles, is advantageous. * Strong communication and problem-solving skills with a customer-focused attitude. * Ability to thrive in a fast-paced, dynamic work environment. * Familiarity with CRM software and digital communication tools. * Willingness to relocate and work in Greece. * Passion for technology and commitment to delivering exceptional user experiences. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Training 3. Fully Paid Relocation Package 4. Monthly Performance Bonus 5. Health Insurance 6. 2 Extra Salaries Per Year 7. And Much More...