Mercier Consultancy Group
Technology
Spanish-SpeakingCustomerExperts
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Spanish-Speaking Customer Experts at Mercier Consultancy Group. Skills: Customer support, Technical support. Provide support to Spanish-speaking customers. Assist customers with technical issues”
Industry & Context.
Problem-solving
Relocate and work in Greece
What They're Looking For.
Must Have
Fluency in Spanish, Proficiency in English, Ability to manage multiple tasks, Familiarity with CRM software, Familiarity with digital communication tools, Willingness to relocate to Greece
Nice to Have
Customer service experience, Technical support experience, Experience in technology sector
What You'll Do.
Provide support to Spanish-speaking customers
Assist customers with technical issues
Assist customers with product information
Assist customers with service requests
Maintain records of customer interactions
Collaborate with internal teams
Resolve complex customer issues
Improve service quality
Stay updated on technology trends
Stay updated on company offerings
Stay updated on policies
Contribute ideas to enhance support
Contribute feedback to enhance support
How You'll Work.
Team & Collaboration
Collaborate with internal teams
Full Job Description
Mercier Consultancy MD is seeking talented Spanish-Speaking Customer Experts to join our team supporting a leading technology company in Greece. This position offers the opportunity to deliver outstanding customer service to Spanish-speaking clients, assisting them with inquiries related to innovative tech products and solutions. ### Key Responsibilities * Provide professional and friendly support to Spanish-speaking customers via phone, email, and chat regarding technology products, services, and troubleshooting. * Assist customers with technical issues, product information, and service requests accurately and efficiently. * Maintain precise records of customer interactions using CRM systems. * Collaborate with internal teams to resolve complex customer issues and improve service quality. * Stay updated on the latest technology trends, company offerings, and policies to provide accurate information. * Contribute ideas and feedback to enhance customer support processes and customer satisfaction. **Requirements** * Fluency in Spanish (spoken and written) is essential; proficiency in English is highly valued. * Previous experience in customer service or technical support within the technology sector is preferred. * Excellent communication and problem-solving skills with a customer-centric mindset. * Ability to manage multiple tasks efficiently in a fast-paced work environment. * Familiarity with CRM software and digital communication tools. * Willingness to relocate and work in Greece. * Passion for technology and eagerness to continuously learn. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Training 3. Fully Paid Relocation Package 4. Monthly Performance Bonus 5. Health Insurance 6. 2 Extra Salaries Per Year 7. And Much More...
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