Sutherland
Communications, Media & Healthcare
Spanish/EnglishSportsCustomerServiceRepresentatives
Neural analysis suggests this role is
optimal for entry candidates.
“Spanish/English Sports Customer Service Representatives at Sutherland. Skills: Customer service, Sports knowledge, Bilingual English Spanish. Provide exceptional customer service. Act as a brand ambassador”
What You'll Achieve.
Deliver superior fan experiences
Industry & Context.
Authorized to work in Canada
What They're Looking For.
Must Have
Bilingual in English and Spanish, High school diploma or GED, Type 30+ words per minute, 1+ year customer service experience, Excellent English communication skills, Critical thinking skills, Problem-solving skills, Efficient in website/digital navigation, Knowledge of sports, Passion for sports, Ability to multitask, Prioritize effectively, Manage time effectively, Proficient in Microsoft programs, Quiet and distraction-free work place, Excellent Internet connectivity, Hard-wired Internet connection
Nice to Have
Experience with streaming services
What You'll Do.
Provide exceptional customer service
Act as a brand ambassador
Support digital sports platforms
Resolve fan inquiries via chat
Resolve fan inquiries via SMS
Resolve fan inquiries via email/web-form
Resolve fan inquiries via social
Resolve fan inquiries via voice
Resolve fan inquiries via self-service
Create best-in-class experiences
Acknowledge customer problems
Help fans stream games
Help fans create fantasy accounts
Talk sports with fans
Use technology tools and resources
Develop general knowledge of client products
Maintain general knowledge of client services
How You'll Work.
Team & Collaboration
Streaming Services team
Communication Scope
Verbal communication; Written communication
Full Job Description
Apply + Complete SHL Testing Do you enjoy sports? Are you passionate about entertainment and technology? Enjoy streaming? Interested in a work from home opportunity? Join Us. Our high-performing Streaming Services team is searching for individuals who are curious, innovative, knowledgeable and excited about sports to join us as Sports Specialists. As a specialist, you will provide exceptional customer service and act as a brand ambassador for our customer, helping to deliver on their mission to serve sports fans anytime, anywhere and connecting fans to the sport and games they love most. That means you will support all aspects related to the customer's digital sports platforms via chat, SMS, email/web-form, social, voice and self-service to provide superior fan experiences every day. This will include: * Creating best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues * Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it * Effectively using all available technology tools and resources to resolve fan inquiries * Developing/maintaining a general knowledge of client’s products and services What we offer: * Paid training and PTO -- be sure to ask about our Global Flexible Vacation Policy! * Additional pay incentives as well as monthly rewards & recognition programs * Medical, dental and vision benefits * Advancement opportunities – 80% of our frontline leaders have been promoted from within * Employee Discounts * EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland ## Qualifications * MUST be Bilingual in both (English and Spanish) High school diploma or GED * Ability to type 30+ words per minute * 1+ year of customer service experience * Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills. * Efficien
Applying for this Spanish/English Sports Customer Service Representatives role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Sutherland?
Real rants from real employees. Read before you apply.