Sutherland
Telecommunications
Spanish/EnglishSportsCustomerServiceRepresentatives
“Spanish/English Sports Customer Service Representatives at Sutherland. Skills: Spanish/English bilingualism, Customer Service, Sports knowledge. Provide exceptional customer service. Act as a brand ambassador”
What You'll Achieve.
Deliver superior fan experiences every day
Industry & Context.
critical thinking and problem-solving skills
Must have a quiet and distraction-free, secure place to work, Must have excellent Internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download, Must have in-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates (wireless and/or satellite Internet Service Providers are not compatible with our systems), Only open to residents of Canada, Must be authorized to work in Canada
What They're Looking For.
Must Have
Bilingual in both (English and Spanish), High school diploma or GED, Ability to type 30+ words per minute, 1+ year of customer service experience, Excellent English communication skills, both verbal and written, critical thinking and problem-solving skills, Efficient in website/digital navigation and interaction, knowledge of and passion for sports, Ability to multitask, prioritize and manage time effectively, Proficient in Microsoft programs, A quiet and distraction-free, secure place to work, Excellent Internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download, In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates, authorized to work in Canada
What You'll Do.
Provide exceptional customer service
Act as a brand ambassador
Support all aspects related to the customer's digital sports platforms via chat
voice and self-service
Create best-in-class experiences for all fans
helping them accomplish what they want to do
Effectively use all available technology tools and resources to resolve fan inquiries
Develop/maintain a general knowledge of client’s products and services
How You'll Work.
Communication Scope
Excellent English communication skills, both verbal and written
Applying for this Spanish/English Sports Customer Service Representatives role?
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ANONYMOUS · UNFILTERED
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