Sutherland
Communications, Media & Healthcare
Spanish/EnglishSportsCustomerServiceRepresentatives
“Spanish/English Sports Customer Service Representatives at Sutherland. Skills: Customer service, Sports knowledge, Bilingual English Spanish. Provide exceptional customer service. Act as a brand ambassador”
What You'll Achieve.
Deliver superior fan experiences
Industry & Context.
Authorized to work in Canada
What They're Looking For.
Must Have
Bilingual in English and Spanish, High school diploma or GED, Type 30+ words per minute, 1+ year customer service experience, Excellent English communication skills, Critical thinking skills, Problem-solving skills, Efficient in website/digital navigation, Knowledge of sports, Passion for sports, Ability to multitask, Prioritize effectively, Manage time effectively, Proficient in Microsoft programs, Quiet and distraction-free work place, Excellent Internet connectivity, Hard-wired Internet connection
Nice to Have
Experience with streaming services
What You'll Do.
Provide exceptional customer service
Act as a brand ambassador
Support digital sports platforms
Resolve fan inquiries via chat
Resolve fan inquiries via SMS
Resolve fan inquiries via email/web-form
Resolve fan inquiries via social
Resolve fan inquiries via voice
Resolve fan inquiries via self-service
Create best-in-class experiences
Acknowledge customer problems
Help fans stream games
Help fans create fantasy accounts
Talk sports with fans
Use technology tools and resources
Develop general knowledge of client products
Maintain general knowledge of client services
How You'll Work.
Team & Collaboration
Streaming Services team
Communication Scope
Verbal communication; Written communication
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