Blueprint Technologies
SpanishCustomerSupportAgent(BenchTeam)
“Spanish Customer Support Agent - (Bench Team) at Blueprint Technologies. Skills: Customer Support, Spanish Fluency, Troubleshooting. Deliver world-class customer service. Respond to customer support tickets”
What You'll Achieve.
Ensure a fast, accurate, and personalized service to our customers; Superior user support for our client’s customers with a goal to exceed our client’s expectations; Focus on first-call resolution; Maintain client productivity standards
Industry & Context.
problem-solving skills; Employ critical thinking skills to make sound judgement calls
Must work a hybrid schedule, two in-office days per week, Role may require work during weekends and holidays, Comfort with working in a traditional office environment, Ability to sit at a workstation for extended periods, Proficiency in using a mouse, laptop touchpad, and keyboard, Role may require the ability to communicate in written form other languages as specified based on engagement requirements, Openness to receiving constructive feedback and maintaining courtesy in interactions, Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations, Reasonable accommodations may be made to enable individuals with disabilities to perform the job
What They're Looking For.
Must Have
Spanish fluency, One year or more customer service experience or equivalent required, Comfortable using computers and can perform initial level troubleshooting of computer and network issues, Excellent verbal and written communication skills, Written fluency in Spanish & English languages, Excellent interpersonal and customer service skills, Excellent organizational skills and attention to detail, Excellent time management skills with a proven ability to meet deadlines, problem-solving skills, Ability to function well in a high-paced and at times stressful environment, Proficient with Microsoft Office Suite or related software, Ability to maintain client productivity standards, Must work a hybrid schedule, two in-office days per week, Ability to sit at a workstation for extended periods, minimum typing speed of 45 wpm
Nice to Have
Bachelor’s degree preferred, Some online game knowledge and experience preferred, Knowledge of Accounts tickets, Ability to troubleshoot Accounts ticket issues independently and as a collective
What You'll Do.
Deliver world-class customer service
Respond to customer support tickets
Follow established troubleshooting procedures
Multitask between multiple tools and systems
Assist in creation of knowledge base articles
Research and resolve escalated issues
Monitor client facing tools
Respond to customer help requests
Employ critical thinking skills
Collaborate with manager to onboard agents
How You'll Work.
Team & Collaboration
Coordinate internally with other teams; Collaborate with your manager to onboard new and existing agents; Active participation and collaboration to issue resolution
Communication Scope
Excellent verbal and written communication skills; Excellent interpersonal and customer service skills; Effective communication skills, both verbal and written
Applying for this Spanish Customer Support Agent - (Bench Team) role?
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