apply2day
Telecommunications
SpanishCustomerServiceAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Spanish Customer Service Agent at apply2day. Skills: Spanish language, Customer support, Customer relations. Manage incoming chat mail phone calls. Identify assess customer needs”
What You'll Achieve.
Achieve customer satisfaction
Industry & Context.
Identify assess customer needs
What They're Looking For.
Must Have
Fluency in Spanish C1-C2, Very good English B2-C2, Good MS Office skills, Phone contact handling skills, Active listening, Customer orientation, Ability to adapt respond, Ability to multi-task, Prioritize manage time effectively
What You'll Do.
Manage incoming chat mail phone calls
Identify assess customer needs
Achieve customer satisfaction
Build relations of trust
Provide accurate valid complete information
Keep records of customer interaction
Process customer accounts
Follow communication procedures guidelines policies
How You'll Work.
Communication Scope
Presentation skills
Full Job Description
Looking for a role where your love for the Spanish language and helping others plays a major factor? We are hiring on behalf of our client for the role of **Spanish Customer Support Representative - Remote/On-site** in Greece! In this opportunity, you will be part of a fast-paced team, enjoying flexible working hours, and have the chance to grow within a company that's focused on delivering top-quality customer service. ### Responsibilities * Manage incoming chat, mail or phone calls. * Identify and assess customers’ needs to achieve satisfaction. * Build relations of trust through open and interactive communication. * Provide accurate, valid, and complete information by using the methods/tools. * Keep records of customer interaction, process customer accounts and file documents. * Follow communication procedures, guidelines, and policies. **Requirements** * Fluency in **Spanish**(C1 - C2) * Very good command of **English**(B2 – C2) * Good MS Office skills. * Strong phone contact handling skills and active listening * Excellent communication and presentation skills. * Customer orientation and ability to adapt/respond to different types of characters. * Ability to multi-task, prioritize, and manage time effectively.. **Benefits** * **Competitive Salary** * **Monthly Bonuses** * **Meal Vouchers** * **Health care benefits and numerous other discounts** * **Continuous Training** and access to Educational Platforms * **Relocation** **package** for candidates relocating from abroad, including travel expenses and initial accommodation
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