Velera
Finance / FinServ
SpanishBilingualInboundCustomerServiceRepresentative-Remote
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Spanish Bilingual Inbound Customer Service Representative- Remote at Velera. Skills: Customer Service, Spanish Bilingual. Takes incoming calls from members. Navigates tools and resources to properly address member inquiries”
Industry & Context.
Navigates tools and resources to properly address member inquiries
What They're Looking For.
Must Have
High school diploma or equivalent
Nice to Have
Some post high school education desirable
What You'll Do.
Takes incoming calls from members
Navigates tools and resources to properly address member inquiries
Maintains a high level of service with members and meets performance targets
Develops and maintains productive working relationships with team members
Participates in product and procedure training in classroom
and reviews all available manuals and resources to acquire and increase product knowledge
How You'll Work.
Team & Collaboration
Develops and maintains productive working relationships with team members
Full Job Description
# **Join the People Helping People** Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. **_Upcoming Training Start Dates:_** **June 15th; second shift schedules available** **$18.41/hr + PERFORMANCE BONUS, Shift and Language Differential** **The Opportunity** The **Contact Center Agent I - Bilingual** will be responsible for applying knowledge of Velera’s organization and products to provide courteous and efficient service to Credit Union employees and or Credit Union members. In addition, the Contact Center Agent I will be accountable for meeting performance targets and requirements for agent advancement via career path. **Day in the Life** * Takes incoming calls from members. * Navigates tools and resources to properly address member inquiries. * Maintains a high level of service with members and meets performance targets. * Maintains composure and demonstrates a calm, professional position while adapting to difficult situations. * Develops and maintains productive working relationships with team members. * Promotes and maintains a positive, professional image of Velera's Call Centers. * Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge. **Qualifications** * High school diploma or equivalent. * Some post high school education desirable. **About Velera** At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empo
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