C3EL
SpaceDevelopmentAgency(SDA)NOCTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Space Development Agency (SDA) NOC Technician at C3EL. Skills: technical and operational support, network monitoring, incident correlation, fault analysis, fault isolation, fault correction, network/service restoration, Tier 1/Tier 2 support. Create and update tickets. Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools”
What You'll Achieve.
Provide 24/7/365 technical and operational support; Verify that service has been restored upon resolution of all customer-initiated tickets; Restore networks and service to full operation; meet the DISN SLA and customer negotiated SLAs; Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support
Industry & Context.
Incident Correlation and Fault Analysis; Proactively analyze alarms; Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information; Identifying the fault condition and its impacts; Isolating root causes; Coordinating correction of fault situations regardless of the fault in the infrastructure; Incident Analysis (Fault Isolation); Support the fault isolation process; Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs; Identify failed network element(s) i. e. systems, hardware, software, circuits, or facilities; Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment; Fault Correction; Network/Service Restoration
Security Clearance: Secret, U. S. Citizenship is required, Mission Essential and may require supporting rotating shift work, which includes nights and weekends, 24/7/365 technical and operational support, 24/7/365 sustainment support
What They're Looking For.
Must Have
U. S. Citizenship is required
Nice to Have
O JNCIA-Junos (Juniper Networks Certified Associate), F5 Networks Certified Technical, ITILv4 (Information Technology Infrastructure Library, Version 4)
What You'll Do.
Create and update tickets
Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools
Proactively analyze alarms
Provide detailed analyses leading to resolution of the alarm conditions
including filtering and correlating fault information
Identifying the fault condition and its impacts
Isolating root causes
Coordinating correction of fault situations regardless of the fault in the infrastructure
Notify necessary points of contacts based on essential or heightened awareness networks
circuits or location incidents
Support the fault isolation process
Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs
Identify failed network element(s) i. e. systems
Activities include: testing
fault troubleshooting
fault logging and assignment
Support all customers to include providing global situational awareness support
Correct/replace faulty network elements
coordinating with other service providers as necessary
Verify that service has been restored upon resolution of all customer-initiated tickets
Restore networks and service to full operation
Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs
Identify failures that are attributable to a different causes and impacts
Conduct reroute and normalization of services and circuits due to outages
Reroute routine circuits within 24 hours of notification
documenting reroute in the configuration management database (CMDB)
Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket
Provide 24/7/365 sustainment support for outages
degradation of services and Tier 1/Tier 2 support
Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
Works directly with Shift lead
How You'll Work.
Team & Collaboration
cross-functional coordination; Coordinating correction of fault situations regardless of the fault in the infrastructure; Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents; Coordinating with other service providers as necessary; Works directly with Shift lead
Communication Scope
Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents; Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined; Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket
Full Job Description
Overview: Job Title: Space Development Agency (SDA) NOC Technician Security Clearance: Secret Location: Scott AFB, IL (Due to the nature of the work and contract requirements, U. S. Citizenship is required.) Description: C3EL is seeking a cleared professional to support our mission at Scott AFB in Illinois. This Network Technician will support the Space Development Agency (SDA), providing 24/7/365 technical and operational support as part of a high-visibility, mission-critical Network Operations Center (NOC). Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. (This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.) Responsibilities will include, but not be limited to: Create and update tickets. Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools. Incident Correlation and Fault Analysis: Proactively analyze alarms. Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information. Identifying the fault condition and its impacts. Isolating root causes. Coordinating correction of fault situations regardless of the fault in the infrastructure. Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents. Incident Analysis (Fault Isolation): Support the fault isolation process. Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs. Identify failed network element(s) i. e. systems, hardware, software, circuits, or facilities. Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment. Support all customers to include providing global situational awareness support. Fault Correct
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