Four Seasons
SpaReceptionist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Spa Receptionist at Four Seasons. Skills: Guest service, Spa operations, Retail sales. Welcome guests about services. Consult guests about amenities”
Industry & Context.
Resolve issues
Legal work authorization in Canada, Work weekdays, Work weekends, Work holidays, Work Saturday regularly, Work Sunday regularly
What They're Looking For.
Must Have
Valid Smart Serve Certification
Nice to Have
2 years experience in luxury spa, Knowledge of spa software systems, Knowledge of hotel interface programs, Reading proficiency in additional languages, Writing proficiency in additional languages, Oral proficiency in additional languages
What You'll Do.
Welcome guests about services
Consult guests about amenities
Consult guests about spa facilities
Coordinate appointments
Provide recommendations
Assist with retail sales
Anticipate guest needs
Resolve issues promptly
Handle telephone inquiries
Handle email inquiries
Manage spa booking systems
Maintain communication logs
Update staff on changes
Assist therapists with needs
Assist attendants with needs
Monitor guest areas hourly
Ensure cleanliness of areas
Ensure functionality of areas
Process service vouchers
Prepare daily accounting reports
Resolve discrepancies in vouchers
Resolve discrepancies in payments
Assist with gift certificate processing
Maintain product knowledge
Assist guests with purchases
Restock retail products
Price retail products
Display retail products
Keep retail area clean
Keep retail area organized
Participate in retail inventories
Monitor packaging stock levels
Notify management for replenishment
Maintain reception area
Update reference materials
Update guest collateral
Manage supply requisitions
Handle telephone calls
Handle computerized systems
Perform mathematical calculations
Communicate effectively
Address maintenance issues
Maintain a clean environment
Maintain a fresh environment
Maintain a welcoming environment
Notify security of accidents
Notify security of injuries
Notify security of safety concerns
Handle lost and found items
How You'll Work.
Team & Collaboration
Interdepartmental coordination; Work with engineering; Collaborate with housekeeping; Notify security; Coordinate with departments
Communication Scope
Telephone inquiries; Email inquiries; Guest consultations
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district. **Join our team!** Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is currently looking for a talented and dynamic Full-Time Spa Receptionist who shares our passion for excellence and infuse enthusiasm into everything they do! **About the role:** The Spa Receptionist serves as the first point of contact for guests, ensuring a warm, professional, and seamless experience from booking to checkout. This role requires exceptional organizational skills, a guest-centric approach, and the ability to multitask in a dynamic envi
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