Four Seasons
SpaReceptionist
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optimal for Entry candidates.
“Spa Receptionist at Four Seasons. Skills: Guest services, Scheduling, Product knowledge. Follow proper payroll procedures. Verify attendant staff presence”
What They're Looking For.
Must Have
One + years' experience working within a luxury hotel or similar environment, Excellent interpersonal skills, communication skills, Cross cultural sensitivity, customer service orientation, Guest centricity, understanding the importance of guest’s preferences
What You'll Do.
Follow proper payroll procedures
Verify attendant staff presence
Read and update daily log
Communicate relevant information
Operate credit card machines
Utilize cashier sheets
Handle daily accounting
Process outgoing mail
Set up gift certificates
Handle gift certificates
Requisition office supplies
Stock office supplies
Provide assistance to guests
Provide assistance to members
Respond in hotel emergency
Respond in safety situation
Respond to guest requests
Add personal recommendations
Align with Four Seasons standards
How You'll Work.
Team & Collaboration
Communicate relevant information to the staff; Reporting into the Spa Manager
Communication Scope
Excellent interpersonal skills; communication skills
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Four Seasons Resort The Nam Hai is a Forbes Five-Star winner for eight consecutive years. With an idyllic location on Vietnam’s culturally rich central coast, the Resort offers a portal to three extraordinary UNESCO World Heritage sites (Imperial City of Hue, My Son Sanctuary and Hoi An) and a breezy respite on the country’s most celebrated beach. Four Seasons Resort The Nam Hai is 35 hectares wide – Sun-dappled tropical gardens-featuring 4,500 coconut palm trees, bordering a one-kilometer stretch of Ha My Beach & 30 minutes drive from Danang Airport & 15 minutes from Hoi An **About the role:** The Spa Receptionist proactively welcomes guests, is knowledgeable about treatments, products and services offered as well as pricing, and scheduling. **What you will do:** * The ability to follow proper payroll and key procedures. * The ability to verify the attendant staff is present. * The ability to read and update the daily log and communicate relevant information to the staff. * The ability to operate the com
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