Four Seasons
Hospitality
SPAMANAGER
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optimal for Manager candidates.
“SPA MANAGER at Four Seasons. Skills: Spa operations, Guest experience, Financial management, Team supervision. Oversee daily Spa operations. Ensure products and services meet standards”
What You'll Achieve.
Improve GES scores; Improve Spa revenues; Improve Spa profitability; Improve Boutique revenues; Improve Boutique profitability; Improve Departmental EES scores; Improve LQA scores; Improve team behavior; Improve on-the-job performance
Industry & Context.
What They're Looking For.
Must Have
3–5 years’ experience in Spa or Hospitality Management, Leadership and interpersonal skills, Excellent customer service abilities, Solid financial and business acumen, Knowledge of spa treatments, Knowledge of wellness trends, Knowledge of luxury service standards, Proficiency in spa management software Book4Time, Proficiency in Microsoft Office
Nice to Have
Bachelors Degree in Hospitality Management, Bachelors Degree in Business Administration, Bachelors Degree in another related field
What You'll Do.
Oversee daily Spa operations
Ensure products and services meet standards
Maintain all standards of cleanliness
Maintain all standards of hygiene
Maintain all standards of safety
Manage Spa scheduling
Manage Spa reservations
Deliver a personalized guest experience
Handle guest feedback
Handle guest concerns
Handle guest glitches
Develop wellness offerings
Build relationships with guests
Ensure GoldenExp is updated
Recruit Receptionists
Recruit Spa Attendants
Supervise Receptionists
Supervise Spa Attendants
Ensure Routines of Service Excellence checklists are followed
Conduct performance evaluations
Conduct on-the-job staff training
Foster a positive team culture
Foster a motivated team culture
Foster a service-oriented team culture
Ensure staff adhere to grooming standards
Ensure staff adhere to professional standards
Develop financial reports
Manage financial reports
Monitor profitability
Promote upselling of Spa experiences
Promote upselling of Wellness experiences
Promote Spa Retail sales
Manage inventory levels for Spa products
Manage inventory levels for retail products
Manage inventory levels for equipment
Develop relationships with suppliers
Manage stock inventor
Ensure equipment and facilities are maintained
Ensure equipment and facilities are clean
Ensure equipment and facilities are operational
Ensure a safe environment for guests
Ensure a welcoming environment for guests
Collaborate with marketing teams
Develop seasonal promotions
Analyze market trends
Analyze competitor offerings
Ensure Mobile App content is up-to-date
Ensure IPTV content is up-to-date
Ensure online content is up-to-date
How You'll Work.
Team & Collaboration
Cross-functional teams; Marketing teams
Communication Scope
Guest feedback; Guest concerns; Guest glitches
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Join us deep in the heart of the world’s most celebrated wildlife reserves, where the Big Five – the lion, the leopard, the buffalo, the elephant and the rhinoceros – run free on the endless, untamed landscape. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where you can watch a family of elephants stop for their morning drink. Nestled in the heart of Central Serengeti amid wide-open plains, our Lodge is just a 45-minute drive from the Seronera Airstrip, accessible by connecting flights from three main airports within Tanzania. This beautiful lodge opened under the Four Seasons Hotels and Resorts family in December 2012, and has 77 rooms including 12 suites and 5 villas, 3 stunning Food and Beverage venues, our unique Discovery Centre offering an interactive experience where you can learn about the wildlife, history and people of the Serengeti, Kijana Kids Club, a spa with 6 free-standing treatment pavilions offering bespoke rituals and treatments t
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