Four Seasons
Hospitality
SPAGRO水疗中心宾客关系主任
Neural analysis suggests this role is
optimal for Mid+ candidates.
“SPA GRO 水疗中心宾客关系主任 at Four Seasons. Skills: Guest relations, Spa operations. Provide professional service. Organize guest booking”
Industry & Context.
Handle guest complaints
What They're Looking For.
Must Have
1 year experience in related position, Computer equipment operation, Basic computer skills, English and Chinese proficiency
Nice to Have
Upsell treatments to guests
What You'll Do.
Provide professional service
Organize guest booking
Schedule guest booking
Operate Spa RA system
Operate Spa Soft functions
Upsell treatments to guests
Ensure decoration standards
Handle guest complaints
Notify spa management
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our
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