Four Seasons

Hospitality

SpaDirector

£75–110k ~AI est. London, United Kingdom FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Director candidates.

The Brief

“Spa Director at Four Seasons. Skills: Spa operations, Wellness experiences, Guest satisfaction, Revenue maximization. Provide leadership and strategic direction. Create distinctive luxury wellness experiences”

What You'll Achieve.

Evolve the guest experience; Deliver against business objectives

Industry & Context.

Hospitality

What They're Looking For.

Must Have

Senior leadership experience in luxury spa or wellness operations, Commercial and financial acumen, Experience driving profitability, Experience working with marketing, rooms, and hotel leadership teams, Alignment with Four Seasons values

Nice to Have

Deep understanding of luxury service standards, Strategic mindset

What You'll Do.

Provide leadership and strategic direction

Create distinctive luxury wellness experiences

Anticipate guest needs

Monitor global wellness trends

Drive exceptional guest satisfaction

Engage directly with guests

Perform effective service recovery

Develop Spa business plan

Deliver Spa business plan

Provide performance reporting

Partner with Marketing team

Develop marketing initiatives

Execute PR initiatives

Ensure compliance with policies

Ensure compliance with health requirements

Ensure compliance with safety requirements

Ensure compliance with regulatory requirements

Manage supplier relationships

Represent Spa in leadership forums

Engage in external industry engagements

How You'll Work.

Team & Collaboration

Hotel Marketing team; Hotel leadership teams

Full Job Description

**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights. **Spa Director** Four Seasons Hotel London at Park Lane At Four Seasons, the Spa is far more than a facility. It is a destination, a sanctuary, and a powerful expression of our commitment to wellbeing, care, and exceptional service. Four Seasons Hotel London at Park Lane is seeking an accomplished Spa Director to lead the strategic, operational, and commercial direction of our Spa and Fitness operation. This is a senior leadership role for a visible, people‑centred, and commercially astute wellness professional who is passionate about creating meaningful guest experiences and inspiring high‑performing teams. **The role** Reporting to the Hotel Manage

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