Four Seasons
Hospitality
SpaDirector
Neural analysis suggests this role is
optimal for Director candidates.
“Spa Director at Four Seasons. Skills: Spa operations, Wellness experiences, Guest satisfaction, Revenue maximization. Provide leadership and strategic direction. Create distinctive luxury wellness experiences”
What You'll Achieve.
Evolve the guest experience; Deliver against business objectives
Industry & Context.
What They're Looking For.
Must Have
Senior leadership experience in luxury spa or wellness operations, Commercial and financial acumen, Experience driving profitability, Experience working with marketing, rooms, and hotel leadership teams, Alignment with Four Seasons values
Nice to Have
Deep understanding of luxury service standards, Strategic mindset
What You'll Do.
Provide leadership and strategic direction
Create distinctive luxury wellness experiences
Anticipate guest needs
Monitor global wellness trends
Drive exceptional guest satisfaction
Engage directly with guests
Perform effective service recovery
Develop Spa business plan
Deliver Spa business plan
Provide performance reporting
Partner with Marketing team
Develop marketing initiatives
Execute PR initiatives
Ensure compliance with policies
Ensure compliance with health requirements
Ensure compliance with safety requirements
Ensure compliance with regulatory requirements
Manage supplier relationships
Represent Spa in leadership forums
Engage in external industry engagements
How You'll Work.
Team & Collaboration
Hotel Marketing team; Hotel leadership teams
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights. **Spa Director** Four Seasons Hotel London at Park Lane At Four Seasons, the Spa is far more than a facility. It is a destination, a sanctuary, and a powerful expression of our commitment to wellbeing, care, and exceptional service. Four Seasons Hotel London at Park Lane is seeking an accomplished Spa Director to lead the strategic, operational, and commercial direction of our Spa and Fitness operation. This is a senior leadership role for a visible, people‑centred, and commercially astute wellness professional who is passionate about creating meaningful guest experiences and inspiring high‑performing teams. **The role** Reporting to the Hotel Manage
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