Four Seasons
Hospitality
SpaDirector
“Spa Director at Four Seasons. Skills: Spa operations, Wellness experiences, Guest satisfaction, Revenue maximization. Provide leadership and strategic direction. Create distinctive luxury wellness experiences”
What You'll Achieve.
Evolve the guest experience; Deliver against business objectives
Industry & Context.
What They're Looking For.
Must Have
Senior leadership experience in luxury spa or wellness operations, Commercial and financial acumen, Experience driving profitability, Experience working with marketing, rooms, and hotel leadership teams, Alignment with Four Seasons values
Nice to Have
Deep understanding of luxury service standards, Strategic mindset
What You'll Do.
Provide leadership and strategic direction
Create distinctive luxury wellness experiences
Anticipate guest needs
Monitor global wellness trends
Drive exceptional guest satisfaction
Engage directly with guests
Perform effective service recovery
Develop Spa business plan
Deliver Spa business plan
Provide performance reporting
Partner with Marketing team
Develop marketing initiatives
Execute PR initiatives
Ensure compliance with policies
Ensure compliance with health requirements
Ensure compliance with safety requirements
Ensure compliance with regulatory requirements
Manage supplier relationships
Represent Spa in leadership forums
Engage in external industry engagements
How You'll Work.
Team & Collaboration
Hotel Marketing team; Hotel leadership teams
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