Four Seasons

Hospitality

SpaDirector

£75–110k ~AI est. London, United Kingdom FULL TIME
The Brief

“Spa Director at Four Seasons. Skills: Spa operations, Wellness experiences, Guest satisfaction, Revenue maximization. Provide leadership and strategic direction. Create distinctive luxury wellness experiences”

What You'll Achieve.

Evolve the guest experience; Deliver against business objectives

Industry & Context.

Hospitality

What They're Looking For.

Must Have

Senior leadership experience in luxury spa or wellness operations, Commercial and financial acumen, Experience driving profitability, Experience working with marketing, rooms, and hotel leadership teams, Alignment with Four Seasons values

Nice to Have

Deep understanding of luxury service standards, Strategic mindset

What You'll Do.

Provide leadership and strategic direction

Create distinctive luxury wellness experiences

Anticipate guest needs

Monitor global wellness trends

Drive exceptional guest satisfaction

Engage directly with guests

Perform effective service recovery

Develop Spa business plan

Deliver Spa business plan

Provide performance reporting

Partner with Marketing team

Develop marketing initiatives

Execute PR initiatives

Ensure compliance with policies

Ensure compliance with health requirements

Ensure compliance with safety requirements

Ensure compliance with regulatory requirements

Manage supplier relationships

Represent Spa in leadership forums

Engage in external industry engagements

How You'll Work.

Team & Collaboration

Hotel Marketing team; Hotel leadership teams

Free ATS check

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