Trackforce
Renewals
Spécialistedesopérationsderenouvellement
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Spécialiste des opérations de renouvellement at Trackforce. Skills: Renewal operations, Salesforce, NetSuite, Forecasting. Manage end-to-end renewal operations process. Create renewal opportunities in Salesforce”
What You'll Achieve.
Improve forecast accuracy; Ensure renewal readiness; Ensure operational accuracy; Ensure renewal execution consistency; Improve renewal forecast accuracy; Improve reporting readiness; Ensure financial alignment; Ensure operational alignment; Maintain renewal reporting accuracy; Maintain operational dashboard accuracy; Support KPI tracking; Support management reporting; Identify workflow inefficiencies; Recommend automation opportunities; Foster operational scalability; Foster process standardization
Industry & Context.
Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
3-5+ years Revenue Operations, 3-5+ years Renewals Operations, 3-5+ years Sales Operations, 3-5+ years Customer Success Operations, 3-5+ years SaaS contract administration, Advanced CRM experience, Bilingual (English, French)
Nice to Have
Dedicated renewals function experience, Contract term extension experience, Multi-year agreement strategy support, Salesforce mastery, DealHub mastery, NetSuite mastery, CRM-based renewal forecasting mastery, B2B SaaS experience, Enterprise software experience, Multi-segment client environment experience, Parent-child account structures experience, Contract consolidations experience, Complex commercial negotiation experience
What You'll Do.
Manage end-to-end renewal operations process
Create renewal opportunities in Salesforce
Maintain renewal opportunities in Salesforce
Audit renewal opportunities in Salesforce
Govern renewal opportunities in Salesforce
Ensure single active renewal opportunity per client
Maintain contract terms
Maintain renewal dates
Maintain pricing assumptions
Maintain renewal stages
Maintain health indicators
Maintain auto-renewal statuses
Maintain price increases
Maintain renewal amounts
Maintain contractions
Maintain purchase orders
Maintain key contacts
Mass assign renewal opportunities
Maintain operational SLAs
Maintain renewal workflow timelines
Support annual renewal planning
Support pricing initiatives
Enter expected increases
Verify renewal pricing strategies alignment
Adjust forecast pricing
Adjust safeguard thresholds
Support multi-year contract conversions
Operationalize pricing structures
Operationalize contract structures
Assist management with forecast accuracy
Assist management with reporting readiness
Prepare accounts for Renewal Managers
Revalidate opportunity stages
Revalidate account health
Revalidate risk indicators
Identify accounts for escalation
Identify accounts for negotiation
Identify accounts for client intervention
Route at-risk accounts
Route negotiated renewals
Route high ARR renewals
Route upsell opportunities
Generate renewal communications
Generate renewal templates
Prepare renewal notices
Detail price increases in notices
Detail contract term options in notices
Detail license changes in notices
Detail PO requirements in notices
Ensure approved marketing messages integration
Ensure approved value messages integration
Support automated renewal communication workflows
Support tool integration
Process finalized renewal outcomes
Ensure provisioning in NetSuite
Manage churn operational workflows
Manage downsells operational workflows
Coordinate subscription terminations
Coordinate client contract end dates
Ensure financial alignment
Ensure operational alignment
Maintain renewal reporting accuracy
Maintain operational dashboard accuracy
Support management reporting
Identify workflow inefficiencies
Recommend automation opportunities
Foster operational scalability
Foster process standardization
How You'll Work.
Team & Collaboration
Renewal Managers; Client Success; Sales; RevOps; Finance
Full Job Description
## Description Chez Trackforce, nous transformons la gestion des opérations de sécurité physique à l’échelle mondiale. En tant que plateforme SaaS leader dédiée à la gestion des effectifs de sécurité physique, nous offrons aux entreprises de sécurité et aux organisations une solution rationalisée pour gérer leurs équipes de gardiennage, intervenir plus rapidement, améliorer l’efficacité opérationnelle et réduire les coûts — tout en restant pleinement concentrés sur la sûreté et la protection. Nous accompagnons plus de 4 600 clients dans plus de 50 pays et sommes fiers de compter une équipe en pleine croissance de plus de 300 professionnels. Avec notre siège social à Dallas, au Texas, et nos centres d’excellence à Montréal (Québec) et à Wrocław (Pologne), nous collaborons au‑delà des régions et des fuseaux horaires dans un environnement de travail hybride qui allie flexibilité, collaboration et impact concret. Chez Trackforce, nous adoptons des modèles de travail hybrides et à distance, offrant la flexibilité nécessaire pour trouver le juste équilibre entre collaboration au bureau et télétravail. Cette approche permet à nos équipes de rester connectées tout en préservant leur autonomie et un bon équilibre entre vie professionnelle et vie personnelle. Nous sommes fortement axés sur la création de valeur pour nos clients, et notre récente fusion a renforcé notre position de leader du marché des logiciels de gestion des effectifs de sécurité. The Renewal Operations Specialist is the operational engine behind the company’s renewals program, responsible for executing the behind-the-scenes administrative, system, forecasting, pricing, workflow, and renewal preparation activities that enable scalable and predictable recurring revenue retention. This role is highly process-oriented and operationally focused, ensuring renewal opportunities are accurately created, maintained, forecasted, audited, routed, and processed across Salesforce, NetSuite, and supporting systems. The R
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