Spécialistedecrédit,servicesdecrédit

## Accountabilities Provide advanced support and guidance on complex credit inquiries escalated from specialists, contact center teams, and banking partners. Act as a subject matter resource for credit-related policies, procedures, and decisioning frameworks. Ensure consistent application of credit guidelines while maintaining compliance with internal standards and regulatory requirements. Support customer service teams by resolving escalated issues and contributing to timely, high-quality case resolution. Collaborate with internal stakeholders to improve credit processes and enhance the overall customer experience. Communicate clearly and effectively with clients and partners, ensuring accurate explanations of credit decisions and outcomes. Contribute to continuous improvement by identifying trends, root causes, and opportunities to optimize credit service delivery. Requirements: Experience in credit services, banking operations, contact centers, or a related financial services environment. Strong understanding of credit principles, policies, and escalation processes. Proven ability to handle complex customer issues and provide accurate, compliant resolutions. Excellent communication skills in French, with working proficiency in English (outside Québec). Strong problem-solving abilities with a focus on root cause analysis and sound decision-making. Ability to work in a fast-paced, structured environment with shifting priorities and service demands. Comfortable navigating multiple systems and digital tools simultaneously (multi-screen environment). Customer-focused mindset with strong relationship-building and conflict resolution skills. Ability to work collaboratively across teams and take ownership of customer issues until resolution. Adaptability, attention to detail, and strong alignment with service excellence standards. Benefits: Temporary full-time role (37.5 hours/week) with structured scheduling Competitive compensation aligned with financial services stand