Wiz, Inc.
Cloud Security
SolutionsSupportEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Solutions Support Engineer at Wiz, Inc.. Skills: Cloud Security, Technical Support, AI Automation, Cloud Platforms. Investigate and resolve customer technical issues. Troubleshoot cloud connector and integration failures”
Industry & Context.
Deep technical troubleshooting; Investigate complex issues; Diagnose issues; Analyze findings; Triage false positives; Validate detection accuracy
On-call rotation for after-hours, holiday, and weekend support coverage, Legal right to work in the country, No visa sponsorship
What They're Looking For.
Must Have
5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role, 2+ years working with cloud platforms (AWS, Azure, GCP), 1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications, understanding of cloud security fundamentals: identity and access management, network segmentation, compliance frameworks, and security posture assessment, Experience reading and debugging code in one or more of: Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL, Proficiency with command-line tools and Linux operating system environments, Familiarity with the current AI landscape, including LLM architectures and the integration of AI-driven tooling into technical workflows, legal right to work in the country where the position is based, without the need for visa sponsorship
Nice to Have
Experience with vulnerability management, SBOM/SCA analysis, or CVE triage workflows, Hands-on experience with threat detection, runtime security, or SIEM/SOAR integrations, Experience building or supporting agentic workflows, RAG architectures, or AI-powered automation, Familiarity with Infrastructure-as-Code (Terraform, CloudFormation, Helm) and CI/CD pipelines, Experience with GraphQL or REST API debugging and integration, Background in compliance frameworks (CIS, NIST, SOC2, PCI-DSS, HIPAA), Experience with ServiceNow, Jira, or Zendesk in a support engineering context
What You'll Do.
Investigate and resolve customer technical issues
Troubleshoot cloud connector and integration failures
Diagnose workload scanning and runtime security issues
Analyze vulnerability findings
Support shift-left security workflows
Design and implement automation
Participate in on-call rotation
How You'll Work.
Team & Collaboration
Work with product team
Full Job Description
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster. Summary As a Solutions Support Engineer, you will be part of a global team delivering expert-level technical support across the Wiz cloud-native security platform. You'll investigate complex, multi-domain issues spanning cloud infrastructure, workload protection, vulnerability management, and runtime defense - working across AWS, Azure, and GCP environments. This role combines deep technical troubleshooting with a growing emphasis on AI-driven automation to scale support operations and improve resolution quality. What You'll Do Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, container/Kubernetes security, identity & access management, network analysis, and data security Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms - including IAM/permissions issues, network connectivity, API authentication, and scanning infrastructure Diagnose workload scanning and runtime security issues including
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