What It Makes Newly Possible
SolutionsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Solutions Specialist at What It Makes Newly Possible. Skills: Client solutions, Workflow design, AI implementation, Customer adoption. Solve for clients. Dig into workflows”
Industry & Context.
Identify broken workflows; Design fixes; Solve root cause; Design for scale
What They're Looking For.
Must Have
Client or customer experience, Translate between exec and team, Conceptual comfort with APIs, Conceptual comfort with integrations, Conceptual comfort with automation, SaaS administration foundation, Cross-platform integrations foundation, CX platforms foundation, Dependability, Resourcefulness, High EQ, Accountability, Sense of humor
Nice to Have
Hands-on time with Zapier, Hands-on time with Make, No-code/low-code tools experience
What You'll Do.
Support implementation
Keep clients informed
Create workflow diagrams
Create implementation guides
Keep up with platforms
Keep up with AI tools
Keep up with automation
Keep up with CX innovation
How You'll Work.
Team & Collaboration
Cross-industry clients; Client teams; Exec stakeholders; Front-line teams
Communication Scope
Translate between exec; Translate to team
Process & Methodology
Requirements gathering, Configuration, Testing, Go-live
Full Job Description
# **We Could Use Someone Like You in Our Crew.** # **Solutions Specialist** _Where tech, process, and people actually meet — and we want you right in the middle of all three._ __**ABOUT US**__ Our professional services practice has been growing fast, and we’re looking for a Solutions Specialist to grow it with us. We work with clients across industries — from lean startups to established enterprises — helping them figure out what they really need, then making sure the solution actually sticks. We believe in doing things right: designing smart, building clean, and leaving clients better off than we found them. AI is becoming one of the sharpest tools in our kit, and we’re excited about what it makes newly possible. We want someone who shares that excitement — and knows how to use it responsibly. __**THE JOB**__ This role lives at the intersection of technology, process, and human experience. You’ll dig into client workflows, identify what’s really broken, design the right fix — and then make sure it actually lands. Some days that’s configuring a CX platform. Some days it’s building an AI-powered workflow. Often it’s both. __**WHAT YOU’LL DO**__ ▸ Solve for clients. Dig into workflows, pain points, and goals — then design and ship solutions that fit how teams actually work. ▸ Own the lifecycle. Support implementation from requirements gathering through configuration, testing, and go-live — keeping clients informed every step of the way. ▸ Be the calm in the change. Run working sessions, deliver hands-on training, and shepherd real adoption across organizations — including the folks who didn’t ask for any of it. ▸ Leave behind something useful. Create clear, practical documentation — playbooks, workflow diagrams, implementation guides — that clients keep using long after the engagement wraps. ▸ Think in systems, not band-aids. Spot friction and solve the root cause, not just the symptom. Design for scale. ▸ Stay endlessly curious. Keep up with new platforms, AI tools,
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