Zip
AI platform for enterprise procurement
SolutionsServicesManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Solutions Services Manager at Zip. Skills: Scoping implementations, Statements of Work, Technical validations, Customer outcomes. Sell Zip implementation delivery. Run technical validations”
What You'll Achieve.
Improve deal closure rates; Ensure only achievable and sustainable delivery paths are committed to; Ensure every new customer starts with a clear path to success
Industry & Context.
What They're Looking For.
Must Have
5+ years of experience in professional services, implementation consulting, or services engagement, Proven track record of scoping complex software implementations, Drafting detailed Statements of Work (SOW), technical aptitude, translate business requirements into achievable implementation plans, Excellent communication and negotiation skills, experience collaborating across Sales, Deal Desk, and customer stakeholders
Nice to Have
Experience in the legal-tech or procurement space (e.g., CLM or Procurement Orchestration), Experience working in a high-growth startup environment (Series C through IPO), Background in Legal Engineering or as an Implementation Consultant, Familiarity with the "procurement orchestration" category
What You'll Do.
Sell Zip implementation delivery
Run technical validations
Negotiate and write Statements of Work
Drive confidence in Zip's functionality
Decrease commitments outside of delivery scope
Help build the function
How You'll Work.
Team & Collaboration
Collaborating across Sales, Deal Desk, and customer stakeholders; Collaboration with peers and leadership
Communication Scope
Excellent communication skills
Full Job Description
ABOUT ZIP Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. YOUR ROLE As a Solutions Services Manager on the Solutions Services team, you will be the bridge between our sales process and successful customer outcomes. You will drive confidence in Zip’s functionality and our ability to meet complex business needs by providing a world-class implementation experience (this is not a delivery/implementation role). Your goal is to improve deal closure rates while ensuring we only commit to delivery paths that are achievable and sustainable. You will play a critical role in the pre-sales and initial contracting phases, drawing on your technical expertise to scope implementations and build high-quality Statements of Work. This is an incredible opportunity to shape the procurement orchestration category by ensuring every new customer starts their journey with a clear, validated path to success. YOU WILL - Sell Zip implementation delivery (both in-house and partner-led) during the sales process by providing detailed implementation overviews and drawing on your deep experience. - Run technical validations and detailed imple
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