Doctolib
SolutionsEngineer(x/f/m)
“Solutions Engineer (x/f/m) at Doctolib. Skills: technical support, bug tracking, SaaS architectures. Collecting issues. managing technical escalations”
Industry & Context.
resolving issues and requests; investigating and validating bugs; defining solutions to the obstacles encountered
What They're Looking For.
Must Have
2–4 years of professional experience in technical support, managing and resolving issues and requests from clients and/or end users, degree in Software Engineering, Computer Science, or a STEM-related field, fluent in Italian (written and spoken), good command of English (written and spoken), familiar with structured processes for product testing and delivery, eager to share knowledge and learnings with your team
Nice to Have
experience with bug tracking and the bug lifecycle, basic understanding of SaaS application architectures, their data flows, and interfaces, coding experience in Java, HTML, C#, JavaScript, or Python, comfortable with Agile methodologies and bug lifecycle management in enterprise environments
What You'll Do.
managing technical escalations
supporting product and feature teams
Answering technical questions
Ensuring correct functioning
Ensuring interoperability
Interacting with teams
improving the product
documenting reported issues
Documenting knowledge
sharing meaningful insights
How You'll Work.
Team & Collaboration
managing technical escalations to product and feature teams; Interacting with our sales, customer support, and development teams; share knowledge and learnings with your team; Collecting feedback from other teams and clients
Communication Scope
fluent in Italian; good command of English
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