OpenAI
AI research and deployment
SolutionsEngineer,Pre-Sales
Neural analysis suggests this role is
optimal for Senior candidates.
“Solutions Engineer, Pre-Sales at OpenAI. Skills: Solutions Engineering, Pre-sales, Customer Relationship Management, Technical Expertise, AI Strategy. partner with customers to ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. partner with senior business stakeholders to understand their pre-sales needs”
What You'll Achieve.
ensure developers and enterprises maximize benefit, value, and adoption from our highly-capable models; ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API; identify the highest value use cases and applications; demonstrate the value of our solutions; kickstart their implementation and development; deliver an exceptional pre-sales customer experience; clarifying technical requirements; answering product-related questions; demonstrate how the ChatGPT business product can provide solutions to customers’ business needs and deliver value; guide customers toward relevant resources; escalating complex requirements to the appropriate teams; develop and nurture customer relationships during the evaluation and purchasing process; foster customer advocacy; ensure a seamless pre-sales experience; make both your team and our customers succeed
Industry & Context.
problem-solving skills
3 days in the office per week, relocation assistance
What They're Looking For.
Must Have
7+ years of experience in a Solutions Engineer (or similar) role, managing relationships with large, global, and complex organizations, working with a technical enterprise product, fluent in both Japanese and English, solid track record of delivering and scaling an exceptional pre-sales customer experience, experience providing higher level security and compliance support, thorough understanding and knowledge of IT security principles and customer requirements for similar technical B2B SaaS products, exceptional presentation and communication skills, particularly when engaging with executives and leaders, humble attitude, eagerness to help others, desire to pick up whatever knowledge you're missing to make both your team and our customers succeed, high horsepower, problem-solving skills, adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, ruthlessly prioritize, personally committed to fostering the safe and ethical evolution of AI
Nice to Have
relocation assistance to new employees
What You'll Do.
partner with customers to ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API
partner with senior business stakeholders to understand their pre-sales needs
guide their AI strategy
identify the highest value use cases and applications
work with business and technical teams to demonstrate the value of our solutions
recommend architectural patterns to kickstart their implementation and development
work closely with Mid Market/Enterprise Sales
deliver an exceptional pre-sales customer experience
provide technical expertise in the pre-sales process
outline the value proposition
clarify technical requirements
answer product-related questions
demonstrate how the ChatGPT business product can provide solutions to customers’ business needs and deliver value
and proof of concepts
serve as the first line of defense for security and compliance questions
explain standardized collateral
guide customers toward relevant resources
escalate complex requirements to the appropriate teams
create and maintain documentation
and FAQs related to common questions and requirements discovered during the pre-sales process
develop and nurture customer relationships during the evaluation and purchasing process
foster customer advocacy
represent the voice of the customer with internal teams
gather and relay customer feedback
identify themes across customers to incorporate into product planning
collaborate closely with the Sales and GRC teams to ensure a seamless pre-sales experience
How You'll Work.
Team & Collaboration
partner with senior business stakeholders; work with business and technical teams; work closely with Mid Market/Enterprise Sales, Security, and Product teams; collaborate closely with the Sales and GRC teams; represent the voice of the customer with internal teams; gather and relay customer feedback; identify themes across customers to incorporate into product planning
Communication Scope
exceptional presentation and communication skills, particularly when engaging with executives and leaders; fluent in both Japanese and English
Process & Methodology
manage working on multiple projects at once with expansive ownership, ruthlessly prioritize
Full Job Description
About the Team The Technical Success team is responsible for the customer experience on both the OpenAI API platform as well as the ChatGPT business product, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are seeking a Solutions Engineer to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Mid Market/Enterprise Sales, Security, and Product teams. This role is based in Tokyo, Japan. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees In this role, you will: - Deliver an exceptional pre-sales customer experience. - Provide technical expertise in the pre-sales process, outlining the value proposition, clarifying technical requirements, and answering product-related questions. - Demonstrate how the ChatGPT business product can provide solutions to customers’ business needs and deliver value, including (but not limited to) demos, use case scoping, and proof of concepts. - Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g. trust portal), and escalating complex requirements to the appropriate teams. - Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process. - Develop and nurtur
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