OpenAI
Go To Market
SolutionsEngineer,Pre-Sales
Neural analysis suggests this role is
optimal for Senior candidates.
“Solutions Engineer, Pre-Sales at OpenAI. Skills: AI strategy, technical advisory, customer relationships. Deliver pre-sales customer experience. provide technical expertise”
What You'll Achieve.
achieve tangible business value
Industry & Context.
Own problems end-to-end
What They're Looking For.
Must Have
5+ years of experience in a technical pre-sales or similar role, managing C-level technical and business relationships, thorough understanding of IT security principles, customer requirements for technical B2B SaaS products, experience providing higher-level security and compliance support, foundational training in programming languages, delivered prototypes of Generative AI/traditional ML solutions, knowledge of network/cloud architecture, effective presenter and communicator, translate business and technical topics to all audiences, Own problems end-to-end, willing to pick up whatever knowledge you're missing
Nice to Have
experience with Python, experience with Javascript, knowledge of network/cloud architecture, humble attitude, eagerness to help your colleagues, desire to do whatever it takes to make the team succeed
What You'll Do.
Deliver pre-sales customer experience
provide technical expertise
outline value proposition
and LLM-related questions
Demonstrate leveraging OpenAI APIs and ChatGPT
build and present demos
recommend architecture patterns
provide in-depth technical advisory
Create and maintain documentation
Develop and nurture customer relationships
Foster customer advocacy
gather and relay customer feedback
identify themes across customers
Serve as first line of defense
explain standardized collateral
guide customers toward relevant resources
escalate complex requirements
How You'll Work.
Team & Collaboration
partner with senior business stakeholders; work with business and technical teams; work closely with Sales; work closely with Security; work closely with Product teams; gather and relay customer feedback; incorporate feedback into product planning
Communication Scope
presenting; communicating; technical topics; business topics
Full Job Description
About the Team The Technical Success team is responsible for the customer experience on both the OpenAI API platform as well as the ChatGPT Enterprise product, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are seeking a solutions engineer to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Sales, Security, and Product teams. In this role, you will: - Deliver an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions. - Demonstrate how leveraging OpenAI APIs and ChatGPT can meet customers’ business needs and deliver substantial business value. This includes building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory. - Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process. - Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process. - Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning. - Serve as the first line of defense fo
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