OpenAI
AI research and deployment
SolutionsEngineer,LargeEnterprise
Neural analysis suggests this role is
optimal for Senior candidates.
“Solutions Engineer, Large Enterprise at OpenAI. Skills: Technical pre-sales, AI strategy, Generative AI/ML solutions, Architecture patterns, Customer engagement. Ensure safe and effective deployment of ChatGPT and OpenAI API applications. Act as a trusted advisor and thought partner for customers”
What You'll Achieve.
Ensure customers maximize value from our models and products; Ensure customers achieve tangible business value from our models
Industry & Context.
Own problems end-to-end
Based in our London office, Hybrid work model (3 days in the office per week)
What They're Looking For.
Must Have
5+ years of experience in a technical pre-sales role, Full professional fluency in English, Thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, Experience providing higher-level security and compliance support, Industry experience in programming languages like Python or Javascript, Experience working with REST APIs, Delivered prototypes of Generative AI/traditional ML solutions, Knowledge of network/cloud architecture, Effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders, Own problems end-to-end, Willing to pick up whatever knowledge you're missing to get the job done, Humble attitude, Eagerness to help your colleagues, Desire to do whatever it takes to make the team succeed
Nice to Have
Managing C-level technical and business relationships with complex global organizations, Relocation assistance to new employees
What You'll Do.
Ensure safe and effective deployment of ChatGPT and OpenAI API applications
Act as a trusted advisor and thought partner for customers
Help companies transform their business through AI solutions
Partner with Large Enterprise customers to ensure they achieve tangible business value
Partner with senior business stakeholders to understand pre-sales needs
Guide customer AI strategy
Identify highest value use cases and applications
Work with business and technical teams to demonstrate solution value
Recommend architectural patterns
Deliver exceptional pre-sales customer experience
Provide technical expertise
Outline value proposition
and LLM-related questions
Demonstrate how leveraging ChatGPT and OpenAI API can meet business needs
Build and present demos
Recommend architecture patterns
Provide in-depth technical advisory
Create and maintain documentation
Foster customer advocacy
Gather and relay customer feedback
Identify themes across customers
Incorporate feedback into product planning
Serve as the first line of defense for security and compliance questions
Explain standardized collateral
Guide customers toward relevant resources
Escalate complex requirements to appropriate teams
How You'll Work.
Team & Collaboration
Partner with Sales; Partner with Customer Success; Partner with Security teams; Partner with Product teams; Gather and relay customer feedback to internal teams; Incorporate customer feedback into product planning; Escalate complex requirements to appropriate teams
Communication Scope
Translate business and technical topics to all audiences, including senior leaders
Full Job Description
About the Team The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, ensuring developers and enterprises maximize value from our models and products. As a Solutions Engineer, you’ll help companies across industries transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models. About the Role We are seeking an experienced pre-sales solutions engineer to partner with our Large Enterprise customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Sales, Customer Success, Security, and Product teams. This role is based in our London office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: - Deliver an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions. - Demonstrate how leveraging ChatGPT and the OpenAI API can meet customers’ business needs and deliver substantial business value, including, but not limited to, building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory. - Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during
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