Loop
ecommerce software
SolutionsEngineer,EMEA
Neural analysis suggests this role is
optimal for Mid candidates.
“Solutions Engineer, EMEA at Loop. Skills: Solutions Engineering, Technical Sales, E-commerce Platforms, Logistics and Fulfillment, API Integrations. Become an expert on Loop’s platform, ecosystem, and integrations. Provide technical support to Sales, Post Sales, and Partner teams”
What You'll Achieve.
Ensure new merchants are able to launch quickly and smoothly with Loop; Vet and close deals from a technical requirements perspective
Industry & Context.
Troubleshooting and analytical skills; Desire to tackle challenges head-on and proactively; Solve new problems; Evaluate workarounds
Availability that works across UK, European, and APAC time zones when needed
What They're Looking For.
Must Have
3+ years of experience in B2B pre-sales solutions engineering, technical sales, or technical consulting, Hands-on experience with logistics, 3PL, and warehouse systems and protocols, Experience with integrations across diverse commerce architectures, Troubleshooting and analytical skills, Solid understanding of how web components operate, browsers, APIs, webhooks, servers, Experience with front-end development concepts, including HTML, CSS, and JavaScript, Excellent communication skills, Project management skills, Ability to juggle multiple priorities across overlapping time zones
Nice to Have
Exposure to merchants or customers headquartered in the UK, EU, or APAC, Worked in SaaS, ecommerce, or Salesforce ecosystems, Worked with or alongside 3PLs and fulfilment partners, Understand how WMS systems handle inbound returns, Can speak credibly about receiving workflows, restocking, label generation, and reverse logistics, Familiarity with regional carriers (Royal Mail, Evri, DPD, DHL, GLS, Australia Post, Yamato, Japan Post, SF Express, etc.), Familiarity with cross-border returns, customs documentation, and VAT/IOSS implications, Comfortable reasoning about how Loop sits inside a merchant’s broader stack, Shopify and Shopify Plus, but also headless and composable builds, bespoke OMS/WMS pairings, ERP systems (NetSuite, Microsoft Dynamics, SAP), tax engines (Avalara, Vertex), and regional compliance tooling, Can scope an integration, anticipate where data will and won’t flow cleanly, and translate that into a clear technical recommendation, Desire to tackle challenges head-on and proactively, Ability to walk non-technical audiences through end-to-end flows, Understanding of how to scope or advise on customer-facing UI customisations, Adapt communication style to meet the needs of any audience, A track record of improving your role by seeking coaching, creating new processes, and elevating team knowledge through shared content
What You'll Do.
Become an expert on Loop’s platform
Provide technical support to Sales
Vet and close deals from a technical requirements perspective
Create customized product demos and proofs-of-concept
Become an SME on APIs
and front-end customizations
Partner closely with merchants and agencies to scope and recommend solutions
Help enable Sales teams on the technical aspects of Loop
Explore creative ways to develop on the Loop platform
How You'll Work.
Team & Collaboration
Partner with Sales, Onboarding, and Merchant Success teams; Collaborate with Sales, development partners, and agencies; Collaborate with Engineering, Product, and Design
Communication Scope
Excellent communication skills; engaging; influential; helpful; candid; adapt communication style to meet the needs of any audience
Process & Methodology
Ability to juggle multiple priorities across overlapping time zones
Full Job Description
## Description Loop is an ecommerce software company serving over 5,000 of the best brands on Shopify, like Bombas, Brooklinen, Cotopaxi, Reebok, and Ruggable. For our brands, we power critical parts of the shopping experience – like tracking, returns, editing, and logistics – ensuring customers always have confidence that packages will arrive on time, fit as expected, and be refunded or exchanged if it doesn’t work out. We pioneered the returns category and are actively expanding our product suite to support new areas of innovation: tracking, warranties, shipping protection, fraud prevention, fit analysis, and more. As a Solutions Engineer based in the UK, you will work closely with prospective and existing merchants across EMEA and APAC to explain the technologies, systems, and processes that power Loop, and to deeply understand each merchant’s needs, pain points, and technical capabilities. You will partner with our Sales, Onboarding, and Merchant Success teams to ensure that new merchants are able to launch quickly and smoothly with Loop , across a wide spread of carriers, 3PLs, warehouse setups, and commerce architectures in international markets. At Loop, we’re intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in Columbus, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, United Kingdom, and Australia. For this position, we’re looking for someone to join us in London, UK. ## What You’ll Do Become an expert on Loop’s platform, ecosystem, and integrations, including the carrier, 3PL, OMS, WMS, and tax/compliance partners most common in EMEA and APAC, staying up to date on the latest builds. Provide technical support to our Sales, Post Sales, and Partner teams through Slack, in-person and virtual meetings, with availability that works across UK, European, and APAC time zones when needed. Vet and close deals fr
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