OpenAI
Go To Market
SolutionsEngineer,DigitalNatives
Neural analysis suggests this role is
optimal for Senior candidates.
“Solutions Engineer, Digital Natives at OpenAI. Skills: AI strategy, Pre-sales, Customer success, API integration. Deliver pre-sales customer experience. Provide technical expertise”
What You'll Achieve.
Achieve tangible business value; Maximize value from models; Maximize value from products
Industry & Context.
Own problems end-to-end; Pick up knowledge
3 days in office, Relocation assistance
What They're Looking For.
Must Have
5+ years technical pre-sales, Full professional fluency German, Full professional fluency English, Thorough understanding IT security principles, Experience providing security support, Experience providing compliance support, Industry experience Python, Industry experience Javascript, Experience working with REST APIs, Delivered prototypes Generative AI, Delivered prototypes traditional ML, Knowledge network architecture, Knowledge cloud architecture, Effective presenter, Effective communicator, Own problems end-to-end, Willing to pick up knowledge
Nice to Have
Managing C-level relationships, Managing business relationships, Managing global organizations
What You'll Do.
Deliver pre-sales customer experience
Provide technical expertise
Outline value proposition
Answer product questions
Demonstrate ChatGPT value
Demonstrate OpenAI API value
Deliver business value
Recommend architecture patterns
Provide in-depth technical advisory
Maintain documentation
Foster customer advocacy
Represent voice of customer
Gather customer feedback
Relay customer feedback
Identify themes across customers
Incorporate feedback into product planning
Serve as first line defense
Explain standardized collateral
Guide customers toward resources
Escalate complex requirements
How You'll Work.
Team & Collaboration
Partner with customers; Partner with stakeholders; Work with business teams; Work with technical teams; Work with Sales teams; Work with Customer Success teams; Work with Security teams; Work with Product teams
Communication Scope
Translate business topics; Translate technical topics
Full Job Description
About the Team The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, ensuring developers and enterprises maximize value from our models and products. As a Solutions Engineer, you’ll help companies across industries transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models. About the Role We are seeking an experienced pre-sales solutions engineer to partner with our Digital Natives customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Sales, Customer Success, Security, and Product teams. This role is based in our Paris office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: - Deliver an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions. - Demonstrate how leveraging ChatGPT and the OpenAI API can meet customers’ business needs and deliver substantial business value, including, but not limited to, building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory. - Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during t
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