Amazon.com Services LLC
Technology
SolutionsEngineer,DeveloperSolutions
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Solutions Engineer, Developer Solutions at Amazon.com Services LLC. Skills: App development, Technical support, API services. Debug and troubleshoot app developers. Analyze issues”
Industry & Context.
Analyze issues; Resolve issues; Problem solving
What They're Looking For.
Must Have
Bachelor's degree in computer science, 4+ years technical support experience
Nice to Have
4+ years software development, Object oriented language experience, Enterprise level large scale n-tier applications experience
What You'll Do.
Debug and troubleshoot app developers
Create solutions for developers
Develop documentation
Act as subject matter expert
Improve developer experience
Provide engineering support
Perform troubleshooting
Resolve support issues
Coordinate customer notification
Follow-up on workflow
Maintain service level agreements
Work with engineering team
Hand-off support issues
Take over support issues
Create knowledge base
Provide steady state support
Support feature integration
Support new app launch
Improve operational excellence
Improve time-to-resolution
Provide Tier-2 support
Drive issues to closure
How You'll Work.
Team & Collaboration
Internal teams; Engineering team; Product teams
Communication Scope
Communicate clearly; Communicate effectively; Communicate respectfully
Full Job Description
Are you passionate about mobile apps? As a Solutions Engineer for Content Apps and Partner Engagement (CAPE) team, you will develop world class technical solutions to enable developers, distribute their apps and games within the Amazon Appstore, and grow their businesses. As a Solutions Engineer, you will work with third party developers to analyze and resolve issues with application development for general Android, Amazon mobile SDKs and APIs, as well as Amazon Fire devices. You will be interacting with both external developers and internal teams via a number of communication channels to drive solutions that meet developer needs. If you have a passion for the app space, a solid understanding of the technologies involved, and a strong ability to communicate clearly and advocate for mobile app developers, this role is for you. Key job responsibilities - Escalation level debugging and troubleshooting for app developers - Analyzing, solving, and creating solutions for developers - Developing documentation and other materials to support developers - Act as a subject matter expert for Amazon mobile APIs and Services, as well as Amazon Devices - Driving projects to improve the Amazon developer experience - Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects. - Read and understand complex application code and make code fixes to resolve support issues - Develop tools to aid operations and maintenance. - Ownership of one or more Digital products or components. - Customer notification and workflow co-ordination and follow-up to maintain service level agreements. - Work with engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set. A day in the life The SE team currently has four key
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