ADCI MAA
Software Development, Support Engineering, alexa and amazon devices
SolutionsEngineer,DeveloperSolutionsandEngineeringTeam
Neural analysis suggests this role is
optimal for Mid candidates.
“Solutions Engineer, Developer Solutions and Engineering Team at ADCI MAA. Skills: App development, Technical support, Debugging. Develop technical solutions. Enable developers”
Industry & Context.
Troubleshooting; Root cause analysis; Problem solving
What They're Looking For.
Must Have
Bachelor's degree in computer science or equivalent, 4+ years of technical support experience
Nice to Have
4+ years of software development with object oriented language experience, Proven track record in working on enterprise level large scale n-tier applications, Development Experience in C/Java or open source based technologies, Understanding of XML/SOAP, web services, web application development, and industry-standard commerce systems, Demonstrated experience in Perl or shell scripts, Sound understanding of web technologies, Detailed knowledge of the UNIX/Linux operating system and tools, Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications, Demonstrated skill and passion for problem solving and operational excellence
What You'll Do.
Develop technical solutions
Interact with developers
Interact with internal teams
Support App feature integrations
Troubleshoot applications
Analyze issues for developers
Solve issues for developers
Create solutions for developers
Develop documentation
Develop support materials
Act as subject matter expert
Improve developer experience
Provide engineering support
Troubleshoot incoming tickets
Debug incoming tickets
Work on maintenance of coding projects
Read application code
Understand application code
Resolve support issues
Ownership of digital products
Ownership of digital components
Customer notification
Workflow co-ordination
Maintain service level agreements
Work with engineering team
Hand-off support issues
Take over support issues
Create team knowledge base
Create team skill set
Provide steady state support
Support new app launch
Improve time-to-resolution
Report on tactical support
Provide Tier-2 support
Drive issues to closure
How You'll Work.
Team & Collaboration
Internal teams; Engineering team; Product teams
Communication Scope
Communicate clearly
Full Job Description
Are you passionate about mobile apps? As a Solutions Engineer for Content Apps and Partner Engagement (CAPE) team, you will develop world class technical solutions to enable developers, distribute their apps and games within the Amazon Appstore, and grow their businesses. As a Solutions Engineer, you will work with third party developers to analyze and resolve issues with application development for general Android, Amazon mobile SDKs and APIs, as well as Amazon Fire devices. You will be interacting with both external developers and internal teams via a number of communication channels to drive solutions that meet developer needs, support App feature integrations. If you have a passion for the AI developments, design, app space, a solid understanding of the technologies involved, and a strong ability to communicate clearly and advocate for mobile app developers, this role is for you. Key job responsibilities - Escalation level debugging and troubleshooting for app developers - Analyzing, solving, and creating solutions for developers - Developing documentation and other materials to support developers - Act as a subject matter expert for Amazon mobile APIs and Services, as well as Amazon Devices - Driving projects to improve the Amazon developer experience - Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects. - Read and understand complex application code and make code fixes to resolve support issues - Develop tools to aid operations and maintenance. - Ownership of one or more Digital products or components. - Customer notification and workflow co-ordination and follow-up to maintain service level agreements. - Work with engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skil
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