Amazon.com Services LLC
Technology
SolutionsEngineer,DeveloperSolutionsandEngineering
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Solutions Engineer, Developer Solutions and Engineering at Amazon.com Services LLC. Skills: App development, Technical support, Debugging, API support. Develop technical solutions. Enable developers”
Industry & Context.
Analyze issues; Resolve issues; Troubleshooting; Root cause analysis; Debugging
What They're Looking For.
Must Have
Bachelor's degree in computer science, 4+ years technical support experience, Experience with programming/scripting, Experience with web-based applications, Experience with HTTP
Nice to Have
4+ years software development, Object-oriented language experience, Experience developing software code, Knowledge of web services technologies, Knowledge of UNIX/Linux operating system, Experience troubleshooting issues, Experience with root cause analysis, Experience working with customers, Experience troubleshooting and debugging technical systems, Proven track record enterprise level applications
What You'll Do.
Develop technical solutions
Interact with developers
Interact with internal teams
Troubleshoot app developers
Analyze for developers
Create solutions for developers
Develop documentation
Develop support materials
Act as subject matter expert
Improve developer experience
Provide engineering support
Troubleshoot incoming tickets
Debug incoming tickets
Resolve support issues
Coordinate customer notification
Follow-up customer workflow
Maintain service level agreements
Work with engineering team
Hand-off support issues
Take over support issues
Create team knowledge base
Create team skill set
Provide ongoing support
Support feature integration
Support new app launch
Improve time-to-resolution
Report on tactical support
Provide Tier-2 support
Drive issues to closure
How You'll Work.
Team & Collaboration
Internal teams; Engineering team; Product teams; Cross-functional teams
Communication Scope
Communicate clearly; Communicate effectively; Communicate respectfully
Process & Methodology
Project management
Full Job Description
Are you passionate about mobile apps? As a Solutions Engineer for Content Apps and Partner Engagement (CAPE) team, you will develop world class technical solutions to enable developers, distribute their apps and games within the Amazon Appstore, and grow their businesses. As a Solutions Engineer, you will work with third party developers to analyze and resolve issues with application development for general Android, Amazon mobile SDKs and APIs, as well as Amazon Fire devices. You will be interacting with both external developers and internal teams via a number of communication channels to drive solutions that meet developer needs. If you have a passion for the app space, a solid understanding of the technologies involved, and a strong ability to communicate clearly and advocate for mobile app developers, this role is for you. Key job responsibilities - Escalation level debugging and troubleshooting for app developers - Analyzing, solving, and creating solutions for developers - Developing documentation and other materials to support developers - Act as a subject matter expert for Amazon mobile APIs and Services, as well as Amazon Devices - Driving projects to improve the Amazon developer experience - Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects. - Read and understand complex application code and make code fixes to resolve support issues - Develop tools to aid operations and maintenance. - Ownership of one or more Digital products or components. - Customer notification and workflow co-ordination and follow-up to maintain service level agreements. - Work with engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set. A day in the life The SE team currently has four key
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