SolutionsEngineer

ABOUT THE ROLE We're hiring our first Solutions Engineer on the pre-sales side. You'll own pre-sales solutioning for prospective Starbridge customers, working hand in hand with our growing Account Executive team. You'll work shoulder-to-shoulder with Account Executives on our highest-leverage deals, lead the technical portions of customer demos, and serve as the bridge between live trial feedback and our product roadmap. KEY RESPONSIBILITIES - Own trial environments end-to-end. Build custom Starbridge accounts for prospects — tuning accounts to each prospect's actual buying signals and use cases. The trial is often the most important moment in the deal. You own that it lands. - Lead the technical side of customer demos. Support our growing team of AEs on technical questions, including integrations with CRM, API support, and MCP access. - Be the Voice of the Customer - Gather feedback, advocate for feature improvements, and work with the product team to enhance the customer experience. - Make every AE sharper on the product. Own product enablement for new releases — translate what ships into how AEs demo it: what it does, why it matters, how to show it. - Help shape this function as it grows. You're an early hire on a team that didn't exist three months ago. The systems, rituals, and rules of engagement are yours to define. WHY YOU’LL LOVE THIS ROLE We're betting that the highest-leverage hire we can make right now isn't another sales manager or another AE — it's a specialist function paired with our reps on the deals that matter most. Two reasons: - The math. $25K+ ARR opportunities are ~24% of our 2026 pipeline by count but ~45% of pipeline by dollar value. A function focused exclusively at this threshold concentrates investment where the revenue is — without distracting AEs from the smaller-deal work they already run efficiently. - The pattern. Every time we've won a strategic deal recently (Mark43, Imagine Learning, HMH), it's because a technical owner and an AE