SolutionsEngineer

The team at Rockbot is hiring a Solutions Engineer who can translate Rockbot’s technical depth into clear, compelling conversations that win business. As we grow into more complex enterprise and mid-market deals, this role will truly own the technical side of the sales process: running demos, scoping integrations, responding to RFPs, and ensuring every prospect fully understands how Rockbot will work in their environment. This role is highly customer-facing, with approximately 80% focused on prospect and customer engagement and 20% dedicated to internal enablement, documentation, and technical education. Success in this role means improving technical deal execution, accelerating enterprise readiness, and increasing win rates on larger, more complex opportunities through exceptional solution design and customer engagement. What You’ll Do Own the Technical Sales Narrative Partner with Account Executives to qualify, scope, solution, and close mid-market and enterprise opportunities, serving as the technical lead throughout the sales cycle Translate technical complexity into clear business value, helping prospects understand how Rockbot fits into their operational and infrastructure environments Drive Technical Discovery and Solutioning Lead technical discovery conversations to understand customer infrastructure, AV environments, networking requirements, deployment considerations, and third-party integrations Design solution configurations that fit the customer’s operational reality (venue type, hardware footprint, content workflows, analytics needs) Identify, scope, and document integrations across POS, CMS, loyalty, AV, networking, and customer technology ecosystems Explain deployment considerations, hardware requirements, and system interoperability to both technical and executive stakeholders Support the Deal Process Own the technical sections of RFP responses, security questionnaires, and SOW inputs Build and maintain a library of demo environments, technical one-p