RedHelm
cybersecurity
SolutionsEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Solutions Engineer at RedHelm. Skills: Solution architecture, technical discovery, customer relationship management, proposal development, managed IT infrastructure, managed security services, cloud, networking, server, endpoint solutions. Designing, positioning, and supporting customer technology solutions. Evaluating infrastructure and security needs”
What You'll Achieve.
Solution win rates; customer satisfaction; account growth; technical alignment; proposal delivery accuracy; Solution proposal completion and win rates; Customer satisfaction and relationship development; Technical discovery and assessment completion; Account expansion and upsell contribution; Customer business reviews completed; Accuracy and quality of technical documentation and proposals; Participation in customer meetings, presentations, and solution demonstrations; CRM accuracy and opportunity management discipline
Industry & Context.
analytical, problem-solving, and decision-making skills; translating technical complexity into business value
Will require occasional travel for business purposes, Willingness and ability to travel as needed
What They're Looking For.
Must Have
3+ years of experience designing, deploying, and/or supporting IT infrastructure and/or IT security environments, 2+ years of experience in a pre-sales engineering or solutions engineering role within managed IT services, infrastructure, or cybersecurity, 2+ years of experience supporting customer account management or customer-facing technical engagements, Experience partnering with sales teams to support technical solution development and customer presentations, Experience architecting and supporting technologies including but not limited to: Managed IT Infrastructure Services, Managed IT Security Services, Public and Private Cloud Solutions, Network and Server Architecture, Endpoint Architecture, Experience working within fast-paced, customer-driven environments with multiple concurrent opportunities, consultative and customer-facing communication skills, Technical expertise in managed IT infrastructure and/or managed security services environments, solution architecture, discovery, requirements gathering, and proposal development capabilities, Ability to effectively communicate technical information to non-technical stakeholders and executive audiences, analytical, problem-solving, and decision-making skills, Ability to establish credibility and rapidly build trusted customer relationships, organizational skills with the ability to manage multiple priorities and deadlines simultaneously, Excellent written communication, presentation, and documentation skills, Ability to collaborate effectively across technical, operational, and sales teams, Highly organized with disciplined CRM usage and opportunity management, Ability to work independently while also contributing effectively within a team environment, attention to detail and commitment to delivering a high-quality customer experience, Managed IT Infrastructure Services, Managed IT Security Services, Public and Private Cloud platforms, Network and Server Architecture, Endpoint technologies and security solutions, Various third-party infrastructure and security partner platforms
Nice to Have
Bachelor’s degree in Information Technology, Cybersecurity, Engineering, or a related field, Relevant technical certifications in infrastructure, cloud, networking, or cybersecurity platforms
What You'll Do.
and supporting customer technology solutions
Evaluating infrastructure and security needs
Architecting solutions
Partnering closely with Account Executives throughout the sales process
Leading technical discussions
Identifying solution opportunities
Performing technical discovery
Architecting solution designs
Creating formal proposals and recommendations
Building professional relationships with prospective and existing customers
Reviewing customer environments to identify areas for technology refreshes
or additional support
Educating customers on technology standards
and alignment between business goals and technical strategy
Supporting customer business reviews
Driving adoption of RedHelm services through strategic technical guidance and upsell identification
Maintaining expertise across RedHelm services and third-party partner technologies
Translating technical concepts and requirements into clear
business-focused recommendations
Collaborating closely with sales
Ensuring customer data and information are handled securely
Maintaining accurate documentation
and technical information within CRM platforms
How You'll Work.
Team & Collaboration
Partner closely with Account Executives; Collaborate closely with sales, engineering, operations, and leadership teams; contributing effectively within a team environment
Communication Scope
consultative and customer-facing communication skills; Ability to effectively communicate technical information to non-technical stakeholders and executive audiences; Excellent written communication, presentation, and documentation skills
Process & Methodology
managing multiple priorities and deadlines simultaneously, opportunity management
Full Job Description
RedHelm is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design — protecting, powering, and accelerating our clients’ success. Our teams operate at the intersection of security and technology, combining deep technical expertise with a holistic, client-centered approach. By aligning security strategy, infrastructure, and operational excellence, we help organizations stay resilient in an increasingly complex threat landscape. At RedHelm, we are building an environment where innovation, accountability, and collaboration drive meaningful outcomes, both for our clients and for the professionals who support them. Role Overview The Solutions Engineer is responsible for designing, positioning, and supporting customer technology solutions that align with business and technical objectives. This is a consultative, customer-facing role focused on evaluating infrastructure and security needs, architecting solutions, and partnering closely with Account Executives throughout the sales process. The ideal candidate combines strong technical expertise with relationship-building skills and the ability to translate complex technical concepts into practical business solutions. Role Focus Primary Objective: Design and support successful customer infrastructure and security solutions while driving technical alignment throughout the sales cycle Approach: Consultative, technical, customer-focused, and solution-oriented engagement Core Skills: Solution architecture, technical discovery, customer relationship management, and proposal development Solution Profile: Managed IT infrastructure, managed security services, cloud, networking, server, and endpoint solutions Success Metrics: Solution win rates, customer satisfaction, account growth, technical alignment, and proposal delivery accuracy Challenges: Managing diverse customer environments, translating technical co
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