SolutionsEngineer

I'm Phil, Head of Sales at Plain, and the hiring manager for this role. You'd be joining as a partner to the sales team while working closely with our Engineering team to become the technical driver of our most important deals. Plain is redefining customer support for the next generation of B2B companies. We're building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships. Some of the world's most forward-thinking companies, like Cursor, Ashby, and Sanity, trust Plain to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI. We're a small, tight-knit crew with offices in SF and London. This role is hybrid – 3 days a week in our SF office. We tend to start our days earlier (think 7:30/8 AM PT) so we get real-time overlap with our colleagues in Europe.   WHY THIS ROLE IS SPECIAL We are at a genuinely interesting inflection point. Companies are rethinking what support infrastructure should look like in an AI-native world, and we're building the answer. Our customers are some of the most technically sophisticated teams out there, and that makes the work interesting. You'll have real ownership, a short path to product and engineering, and the chance to build this function from the ground up. Plain is leading the charge in building this new world, as our Solutions Engineer, you'll own the technical side of every strategic deal. You'll sit alongside our Account Executives and CSM’s to help pre and post sale demonstrate the value of Plain through the entire customer lifecycle, from discovery call to customer deployment. You will have a critical role guiding technical evaluations, and leading POCs that prove Plain can do exactly what we say it can. You'll also be a direct line between prospects and our product team. The patterns you spot in evaluations, the questions that keep coming up, the features that close or lose deals, etc. All of these signals will