Metriport
Healthcare
SolutionsEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Solutions Engineer at Metriport. Skills: Customer interaction, Technical guidance, Problem-solving, Software implementation. Serve as the primary point of contact for the customer throughout the partnership. Conduct discovery calls when a customer is onboarded to understand their use cases, technical requirements, and success criteria”
What You'll Achieve.
Delivering value to a customer; Ensure customers are deriving value from product; Successfully integrated Metriport into their day-to-day workflows; Ensure seamless functionality for customers
Industry & Context.
Believe you can solve any problem that comes at you; Don't shy away from diving deep into areas where you may lack domain expertise; Troubleshoot and debug customer issues
Founders work six days a week from our SF office, Daily 30 minute remote stand-up at 7:30am PST Mon-Fri
What They're Looking For.
Must Have
3+ years experience supporting software implementation, Full-stack experience: React, TypeScript, Node. js, Located in San Francisco or the Bay Area (or willing to relocate)
Nice to Have
Healthcare experience, HIPAA, FHIR, HIE, IHE, EHRR, NPI, TEFCA, ADT, HL7, HEDIS, RAF, SNOMED, LOINC, ICD-10
What You'll Do.
Serve as the primary point of contact for the customer throughout the partnership
Conduct discovery calls when a customer is onboarded to understand their use cases
technical requirements
Participate in weekly syncs with onboarding customers to ensure they are deriving value from product and have successfully integrated Metriport into their day-to-day workflows
Maintain the customer relationship after onboarding
through regular check-ins and providing continuous support through communication channels
Provide technical expertise by helping to answer questions about product capabilities
Troubleshoot and debug customer issues
in some cases working with the engineering team to resolve them
Manage customer requests and issues by assessing priority
coordinating with engineering teams
and communicating resolutions to customers
Join weekly syncs to update the team on how customers are doing
raise anything that needs addressing
and discuss where customer feedback fits into what we're building
Proactively communicate relevant product updates and new feature releases that align with customer needs and use cases
Participating in bi-weekly sprint planning / retro sessions
and quarterly planning sessions
Managing APIs and integrations to ensure seamless functionality for customers
Working with customers from onboarding to production roll-out
Attending a daily 30 minute remote stand-up at 7:30am PST Mon-Fri
How You'll Work.
Team & Collaboration
Work with engineering team to resolve customer issues; Coordinate with engineering teams on customer requests and issues; Join weekly syncs to update the team on customer status; Participate in bi-weekly sprint planning / retro sessions; Participate in quarterly planning sessions
Communication Scope
Connect with customers; Providing technical guidance; Communicating resolutions to customers; Proactively communicate relevant product updates and new feature releases
Process & Methodology
Manage customer requests and issues by assessing priority, coordinating with engineering teams, tracking progress, and communicating resolutions to customers
Full Job Description
Solutions Engineer San Francisco, CA About us Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals. We've found product-market fit with multi-million ARR, 100+ customers (including Strive Health, Circle Medical, and Brightside Health), backing from top VCs, and years of runway. We're ready to scale. We're a tight-knit, high-performing team of mostly former founders (including two YC alumni). We're engineering-heavy, operate with minimal bureaucracy and high autonomy, and hire based on competence, not prestige. We push hard—founders work six days a week from our SF office—but give everyone freedom to craft their schedule. We measure output and we're committed to sustainable intensity. About you In a nutshell, we're looking for a Solutions Engineer with the following specific qualities: - You’re entrepreneurial-minded, with an olympian-level work ethic (nearly our entire engineering team consists of former founders). - You are confident in your ability to connect with customers and building strong partnerships while providing technical guidance - You believe you can solve any problem that comes at you, and don't shy away from diving deep into areas where you may lack domain expertise and have a strong sense of ownership over your work. - You care more about the end result and delivering value to a customer, rather than what new and frilly tech is being used under the hood for a given feature. - When someone scopes out a project with an ETA of 3 weeks, you ask yourself "why can't it be done in 3 days?". - You’re a hacker at heart, and have a good sense of what rules should, and shouldn’t, be broken. What you'll be doing After quickly ramping up using our comprehensive onboarding materials to get familiar with our domain, and codebase, the goal would be to get you co
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