Innovid
Ad Tech
SolutionsEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Solutions Engineer at Innovid. Skills: Advanced Technical Escalation, Client Lifecycle Support, Platform & Partner Engagements, Collaboration & Internal Partnership, Knowledge, Documentation & Enablement. Serve as the advanced escalation point for complex platform issues. Diagnose and resolve high-stakes situations across ad serving, DCO, creative management, reporting, tracking, and measurement”
What You'll Achieve.
Ensure technically sound, scalable configurations from day one; Drive clear resolution paths during active remediation scenarios; Add to Innovid
Industry & Context.
Find the non-obvious answer; Bring a solutioning mindset; Diagnose and resolve high-stakes situations; Ability to diagnose complex technical problems across large or ambiguous data sets and identify non-obvious root causes; Structured problem solving
What They're Looking For.
Must Have
+4 years of experience within similar roles, Advanced English skills, Understanding of internet and web technologies: HTTP/S, DNS, cookies, pixels, tags, data flows, and the digital advertising ecosystem, Ability to diagnose complex technical problems across large or ambiguous data sets and identify non-obvious root causes, Excellent communication skills — able to engage technical and non-technical stakeholders at all levels of seniority with confidence and clarity, Analytical and process-oriented mindset with a track record of structured problem solving and accountable delivery, Comfort operating in a dynamic, fast-moving environment where priorities shift and high-stakes situations require quick, clear thinking, Collaborative instincts with the ability to build internal and external relationships
Nice to Have
Experience in advertising technology — ideally with exposure to ad serving, programmatic, DCO, or related platform environments, Hands-on experience with APIs (REST), tag management, and third-party integrations, Familiarity with scripting or light coding (JavaScript, Python, or similar) — useful for technical troubleshooting and solution exploration, Exposure to CTV, mobile, or omni-channel ad delivery environments, Experience working across DSPs, SSPs, measurement vendors, or other ecosystem partners, Curiosity around applied AI and emerging tools as a means to solve problems and scale team capabilities
What You'll Do.
Serve as the advanced escalation point for complex platform issues
Diagnose and resolve high-stakes situations across ad serving
Surface thematic patterns across escalations
Provide advanced technical perspective during pre-sales and new business cycles
Support implementation and activation phases
Identify when custom or non-standard approaches are required
Join client and partner calls when advanced technical depth is needed
Support integrations across the advertising ecosystem
Engage on API-related questions and integration scenarios
Contribute to platform projects and advanced use cases
Serve as a technical escalation and advisory resource for Operations
Solutions Consultants
Partner with Product and Engineering to communicate platform feedback and advocate for solutions
Engage Solutions Architecture and Custom Solutions Engineering when scenarios require scoped development or custom tooling
Maintain and contribute to internal documentation and knowledge bases
Share learnings proactively
Identify opportunities to automate
and improve how the team operates
How You'll Work.
Team & Collaboration
Engaging across commercial, operations, product, engineering, and ecosystem partners; Serve as a technical escalation and advisory resource for Operations, Client Success, Solutions Consultants, and sellers; Partner with Product and Engineering to communicate platform feedback and advocate for solutions rooted in real client scenarios; Engage Solutions Architecture and Custom Solutions Engineering when scenarios require scoped development or custom tooling; Global team and cross-company collaboration
Communication Scope
Excellent communication skills — able to engage technical and non-technical stakeholders at all levels of seniority with confidence and clarity
Process & Methodology
Structured problem solving and accountable delivery
Full Job Description
Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry’s core ad infrastructure for omnichannel planning, buying, and billing. We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising. The Advanced Technical Solutions (ATS) team is the deepest technical resource within Innovid's Solutions & Innovation organization, serving as the final escalation point across the client lifecycle — from pre-sales through implementation and sustained platform success — engaging across commercial, operations, product, engineering, and ecosystem partners. The Solutions Engineer is a senior technical contributor on this team and the go-to authority for complex platform situations that exceed standard support. This is not a frontline role — you step in where others stop, find the non-obvious answer, and bring a solutioning mindset: not just yes or no, but "yes, and here's how" or "not that way, but here's what will work." Your primary focus is Innovid's Ad Delivery Platform — omni-channel ad serving, DCO, creative management, and reporting and insights across open web, CTV, mobile, and native. The Impact You'll Make: Expert Technical Escalation Serve as the advanced escalation point for complex platform issues that exceed the resolution capacity of earlier support tiers Diagnose and resolve high-stakes situations across ad serving, DCO, creative management, reporting, tracking, and measurement Surface thematic patterns across escalations that point to systemic issues or broader platform opportunities Stay composed and drive clear resolution pat
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