Front
Customer Operations Platform
SolutionsEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Solutions Engineer at Front. Skills: Solutions engineering, Architecture, SaaS, Complex workflow automation, Customer support platforms, Sales partnerships, Enterprise SaaS, AI-powered features, Software design principles, Front's API. Develop deep technical product expertise. Define, design, and implement creative product solutions that expand the reach of Front’s platform to connect and interface with 3rd party applications and systems”
Industry & Context.
Creative product solutions; Come up with creative solutions
Expected to come in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected
What They're Looking For.
Must Have
4-7 years of solutions engineering or architecture preferably at a SaaS company with complex workflow automation products or customer support platforms, Proven success in partnering with sales teams, preferably in an enterprise SaaS capacity, Experience working with or integrating AI-powered features and the ability to explain their value and limitations clearly to both technical and non-technical audiences, understanding of software design principles
What You'll Do.
Develop deep technical product expertise
and implement creative product solutions that expand the reach of Front’s platform to connect and interface with 3rd party applications and systems
Partner closely with Account Executives during the pre-sales phase
acting as the primary technical contact for our most significant and strategic prospects
Collaborate cross-functionally with various internal stakeholders
Strategize with Account Executives on product demos
Present ROI analyses to C-level executives
Manage pilot projects
Work with product teams to influence new feature development
Lead webinars for virtual audiences
Bridge technical expertise with client needs to drive successful outcomes
Partner with Account Executives to engage with our top prospects and ensure they maximize the value they’re receiving from Front
aiming to close new business deals
Work with customers to understand and validate technical requirements
Customize and deliver product demonstrations that are focused on highlighting the unique value and benefits tailored to the client’s specific needs
Act as the technical project manager for pilot projects
ensuring they meet client expectations
Collaborate with product teams to influence the development of new features based on customer feedback
Pitch and implement AI-powered customer service solutions
leading hands-on proofs of concept (POCs) that validate value
and real-world impact for prospective customers
Understand Front’s API inside and out so you can come up with creative solutions and confidently guide customers through them
How You'll Work.
Team & Collaboration
Collaborating cross-functionally with various internal stakeholders; Partner with Account Executives; Collaborate with product teams
Communication Scope
Explain their value and limitations clearly to both technical and non-technical audiences; Present ROI analyses to C-level executives; Lead webinars for virtual audiences
Process & Methodology
Act as the technical project manager for pilot projects
Full Job Description
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025 https://builtin.com/awards/san-francisco/2025/best-midsize-places-to-work?utm_campaign=bptw-2025&utm_content=article&utm_medium=website&utm_source=editorial, Top Places to Work by USA Today 2025 https://topworkplaces.com/company/front/, Y Combinator's list of Top Companies in 2023 https://www.ycombinator.com/topcompanies, #4 on Fortune’s Best Workplaces in the Bay Area™ https://www.greatplacetowork.com/best-workplaces/bay-area/2022?category=small-and-medium ,Inc. Magazine's 2022 Best Workplaces list https://www.inc.com/best-workplaces/2022, and Forbes Best Startup Employers 2022 List https://www.forbes.com/lists/americas-best-startup-employers/?sh=661411d52ad7. Read more about Front's expansion into Chile https://blog.investchile.gob.cl/front-expands-in-chile! Front is looking for a Solutions Engineer to join a world-class Solutions & Services organization. As a Solutions Engineer, you’ll develop deep technical product expertise and play a critical role in defining, designing, and implementing creative product solutions that expand the reach of Front’s platform to connect and interface with 3rd party applications and systems. The Solutions Engineer partners
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