SolutionsEngineer

The Opportunity As a Solution Engineer within ESW’s Global Delivery Service team, you’ll play a pivotal role in bringing global ecommerce solutions to life. You’ll partner closely with clients and internal teams across the full onboarding journey - from pre‑sales discovery and solution scoping through implementation and go‑live - using a consultative approach to turn complex requirements into seamless, scalable solutions. This role offers the opportunity to work at the intersection of technology, client engagement, and international commerce, supporting a specialized sales team and helping some of the world’s leading brands succeed globally. Responsibilities Provide technical and operational support to sales during the client pre-sales phase of the engagement process. Document client solution requirements concisely and accurately using provided tooling, ensuring full clarity for product and implementation teams. Work with Product Owners to complete high-level client requirements for input into product development requests. Provide input into client implementation schedules, ensuring all requirements are delivered for the client. Manage client expectations in line with product and functionality release schedules. Report on the progress and overall health of assigned client projects. Manage the client relationship from pre-sales phase through to project launch. Requirements 4+ years’ experience in a solution engineering role or a relevant sales and technical client support role within an ecommerce or development environment. Bachelor’s degree in Business, Technology, Engineering, or a related field. Knowledge of B2C ecommerce solutions, processes, and technology, including web stores, payments, and distribution platforms. Strong communication and stakeholder management skills, with the ability to effectively partner with both internal teams and external clients. A structured approach to specification, documentation, and planning. Ability to lead consultative workshops