Amazon Web Services, Inc.
Technology
SolutionsArchitectureLeader,AmazonConnectAMER,AppliedAISolutions,SATeam
Neural analysis suggests this role is
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“Solutions Architecture Leader, Amazon Connect AMER, Applied AI Solutions, SA Team at Amazon Web Services, Inc.. Skills: Solutions Architecture, Amazon Connect, Applied AI. Build a team of Solutions Architects. Mentor Solutions Architects”
What You'll Achieve.
Achieve ambitious ARR targets; Accelerate time-to-value; Reduce implementation time by 40%
Industry & Context.
Complex architectures; Compliance implications; Mission-critical use cases
What They're Looking For.
Must Have
4+ years of Amazon experience, 2+ years of contact center experience
Nice to Have
Experience architecting cloud solutions, Experience migrating cloud solutions, Experience transforming cloud solutions, Experience modernizing cloud solutions
What You'll Do.
Build a team of Solutions Architects
Mentor Solutions Architects
Grow Solutions Architects
Conduct performance management
Foster a culture of innovation
Foster customer obsession
Partner with sales teams
Partner with business development teams
Partner with service teams
Develop go-to-market strategies
Execute go-to-market strategies
Create repeatable solutions
Create reference architectures
Create enablement programs
Build self-service resources
Define technical vision
Represent AWS at industry events
Contribute to whitepapers
Influence product roadmaps
Work closely with product teams
Work with WWSO technical teams
Work with GTM programs
Work with partner ecosystem
Work with AWS AI services teams
Participate in strategic customer engagements
Participate in executive briefings
Participate in proof-of-concept initiatives
Coach Solutions Architects
Review architectural approaches
Share engagement insights
Advocate for public sector features
Present business cases
Introduce solution accelerators
Join customer executive briefings
Articulate the art of the possible
Address data residency concerns
Address compliance concerns
Outline phased migration approaches
Review hiring pipelines
Prepare promotion feedback
Strategize with peer leaders
Integrate Amazon Connect solutions
Create customer engagement platforms
How You'll Work.
Team & Collaboration
Sales teams; Business development teams; Service teams; Amazon Connect product teams; WWSO technical teams; GTM programs; Partner ecosystem; AWS AI services teams; Peer leaders
Communication Scope
Executive briefings; Industry events; Whitepapers
Full Job Description
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. Amazon Web Services (AWS) is seeking an exceptional Solutions Architect Leader to lead in our AMER Solutions Architecture team for Amazon Connect. This strategic leadership role will drive our customers' success with Applied AI Solutions such as Amazon Connect by leading a team of highly-capable and specialized Solutions Architects who enable public sector organizations to transform their customer experience and engagement capabilities leveraging Amazon Connect and AWS AI services. Key job responsibilities Lead and Scale in the AMER Connect SA Team: Build, mentor, and grow a team of Solutions Architects specializing in Amazon Connect for enterprise customers. Develop career paths, conduct performance management, and foster a culture of innovation and customer obsession. Drive AMER Revenue Growth: Partner with sales, business development, and service teams to achieve ambitious ARR targets for Amazon Connect in the enterprise and SMB sector. Develop and execute go-to-market strategies that address customer needs. Establish Scalable Mechanisms: Create repeatable solutions, reference architectures, and enablement programs that accelerate time-to-value for public sector customers. Build self-service resources and automation that multiply your team's impact across the global public sector customer base. Technical Strategy and Thought Leadership: Define the technical vision for Amazon Connect in public sector, including AI-powered customer engagement solutions. Represent AWS at indu
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