ServiceRocket
Energy Sector
SolutionsArchitect-EnterpriseServiceManagement(EnergySector)
Neural analysis suggests this role is
optimal for Senior candidates.
“Solutions Architect - Enterprise Service Management (Energy Sector) at ServiceRocket. Skills: Enterprise Service Management, Atlassian platform expertise, Solutions architecture, OT/IT separation, Industrial cybersecurity frameworks, Network-restricted environments. Build and maintain trusted advisor relationships with technical and executive stakeholders. Lead strategic roadmap conversations”
What You'll Achieve.
Connect customer business objectives to Atlassian capabilities and measurable outcomes; Map corporate initiatives to KPIs, articulating how the Atlassian System of Work drives business value; Contribute to account planning and growth; Raise the team's capability floor
Industry & Context.
Critical thinking
Preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team.
What They're Looking For.
Must Have
8+ years in technical consulting or solutions architecture, Proven track record guiding customers through significant technology and process change, including change management strategy, Experience mentoring other consultants or architects, Experience delivering in network-restricted or air-gapped environments where standard connectivity cannot be assumed, Deep Expertise in Enterprise Service Management — Jira Service Management, ITIL, Deep Expertise in Asset Management & CMDB — JSM Assets, JSM Data Manager, asset schema design, CMDB best practices, Deep Expertise in Enterprise Strategy & Planning — Jira Align, Focus, Advanced Roadmaps, Deep Expertise in World-Class Software Development — Jira Software, Bitbucket, CI/CD, DevOps, Scaled Agile, Deep Expertise in Cloud Migration — Atlassian Cloud, JCMA, CCMA, Teamwork
Nice to Have
5 years with a Master's degree, Experience working with Operational Technology teams or in critical infrastructure environments (energy, utilities, oil & gas, mining, or manufacturing) is highly desirable, Familiarity with industrial cybersecurity frameworks — IEC 62443, NERC CIP, or Purdue/ISA-95 — or the demonstrated ability to build that knowledge quickly, Multiple Atlassian Certifications (ACP, Atlassian Certified Master) are highly desirable, Industrial cybersecurity certifications (GICSP, IEC 62443 practitioner) or HSE/compliance frameworks are a meaningful differentiator
What You'll Do.
Build and maintain trusted advisor relationships with technical and executive stakeholders
Lead strategic roadmap conversations
Map corporate initiatives to KPIs
Identify and develop new opportunities within existing accounts
Participate in strategic sales conversations and proposal presentations
Navigate multi-stakeholder environments
Define system architecture and provide oversight for enterprise-scale implementations
Design robust integrations between Atlassian and enterprise systems
Guide customers through complex architectural decisions
Advise on change management strategies
Collaborate with product and engineering teams to prototype innovations and custom solutions
Design secure integration patterns for network-restricted environments
Architect CMDB and asset management solutions
Advise on OT/IT separation architectures
Lead the creation of reusable strategic assets — frameworks
reference architectures
Contribute to ServiceRocket IP through webinars
and content incorporating AI
and System of Work thinking
Build your personal brand through the Atlassian Community
Develop replicable compliance frameworks for regulated sectors
How You'll Work.
Team & Collaboration
Collaborate with product and engineering teams to prototype innovations and custom solutions; Navigate multi-stakeholder environments - including OT, IT, cybersecurity, and compliance teams; Collaborative mindset
Communication Scope
Communication & Storytelling; Can simplify complex technical concepts for any audience and build a compelling vision from the whiteboard up
Full Job Description
## Description G'day! We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer. Twenty years on and counting, we’ve got your back. Why is ServiceRocket the place for you 🧡 - A 20+ year tech services expert of many solutions and partnerships with industry giants. - Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor. - Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being. - We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award. Visit our website to learn more and become a part of our Rocketeer Nation. The Opportunity Most Atlassian consultants spend their careers solving the same problems for the same kinds of customers. This role is different. ServiceRocket is expanding into complex, regulated industries - including energy, utilities, and critical infrastructure. These customers don't just need someone who knows Jira. They need someone who can walk into a room with both an OT cybersecurity lead and a VP of IT, earn the trust of both, and design a solution that works within constraints that most consultants have never encountered: air-gapped networks, IEC 62443 compliance, OT/IT separation mandates, and asset management systems built for industrial control environments. If you have that background, or the foundation to build it fast, this is a rare chance to do work that matters and to help ServiceRocket build the intellectual property and reference architecture that defines how the industry approaches these problems. The Role As a Solutions Architect, you are the s
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